Reception & Administration Support

Smart Financial; Nowra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Training provided

Small local office

On-site parking

Growth opportunities

Head office support

9-5 schedule

Job summary

Smart Financial is seeking a friendly receptionist and office support person in Nowra. Based in our local office, you’ll be the first point of contact for clients and play a key role in keeping the office running smoothly.

This dual role blends reception, administration and client onboarding, offering training, career growth and a supportive team culture as the business expands. Join a small South Coast team with head office support and opportunities to develop across the business.

Qualifications

• Experience in administration, reception or hospitality is highly regarded.
• Strong attention to detail and organisational skills.
• Professional and confident communication.
• Ability to manage multiple tasks with initiative.
• Comfort with front-line client interactions.

Responsibilities

• Welcoming clients and visitors to the office.
• Answering phones and directing enquiries.
• Coordinating appointments and managing calendars.
• Assisting with client onboarding and documentation.
• Supporting advisers and administration staff.
• Processing invoices and maintaining records.
• Ordering office supplies and managing office requirements.
• Ensuring every client interaction is professional and welcoming.

Skills

People skills

Initiative

Organisation

Professional communication

Attention to detail

Willingness to learn

Tools

Office software

Job description

We're looking for someone who enjoys working with people, takes pride in being organised, and wants to be part of a growing business.

Based in our Nowra office, you'll be the first person our clients meet and one of the most important members of our local team. From welcoming clients and coordinating appointments through to helping keep the office running smoothly, you'll play a key role in creating a positive experience for both our clients and our team.

This is a genuine dual role combining reception, administration and office support. No two days are quite the same.

You’ll enjoy the close-knit atmosphere of a small South Coast office while being backed by the systems, support and career opportunities of a larger, established financial services business. As we continue to grow, so too can your role.

About Smart Financial

Smart Financial is a privately owned financial advice, lending and accounting group servicing clients across Australia.

Our focus is simple:

• Deliver exceptional client outcomes
• Build long-term client relationships
• Develop great people
• Create career pathways within the business

We invest heavily in technology, training and professional development and pride ourselves on maintaining a supportive, workplace culture.

What's in it for you?

• Young, energetic and supportive team
• Full training provided with documented processes and procedures
• Small local office with the support of an experienced head office team
• High levels of client interaction and relationship building
• Variety across reception, administration and office coordination
• Monday to Friday, 9am-5pm
• Free all-day on-site parking
• Opportunity to grow your responsibilities as the business expands

What You'll Be Doing

• Welcoming clients and visitors to the office
• Answering phones and directing enquiries
• Coordinating appointments and managing calendars
• Assisting with client onboarding and documentation
• Supporting advisers and administration staff
• Processing invoices and maintaining records
• Ordering office supplies and managing office requirements
• Helping ensure every client interaction is professional and welcoming

About You

We're less concerned about whether you've worked in financial services before and more interested in finding someone who:

• Loves working with people
• Takes initiative
• Is naturally organised
• Enjoys variety in their day
• Communicates professionally and confidently
• Has strong attention to detail
• Wants to learn and develop

Experience in administration, reception, customer service or hospitality will be highly regarded.