Reception Admin Support

Verto; Newcastle; On-site; AUD 48,000 - 56,000; Full time

Job summary

VERTO is seeking two full-time Receptionists for its Charlestown and Hamilton offices. You will be the first point of contact and provide outstanding customer service while handling front desk reception and basic administration.

You will support Employment Services teams, manage inquiries by phone and counter, and help maintain training rooms and office facilities. A positive attitude and teamwork are essential; a NSW driver’s licence is required for site access.

Qualifications

• A friendly, positive and engaging disposition.
• Be a good team player and reliable.
• Good communication, administration and computer skills.
• The ability to handle conflicting tasks.
• Knowledge of employment or community services is useful but not essential.
• A current NSW drivers' licence is required to use the site car.

Responsibilities

• Deliver outstanding customer service.
• Be the first point of contact for clients & customers of VERTO.
• Complete front desk reception duties.
• Complete administrative duties.
• Attend to customer enquiries over the phone and front counter.
• Maintain training room and office facilities.
• Complete sensitive file management and archiving.
• Assist Employment Consultants as required.

Skills

Customer service

Front desk

Administration

Communication

Tools

Microsoft Office

Job description

Reception - Administrative Support Roles

2 x full-time positions based at Charlestown and Hamilton

As the front desk receptionist, you'll be the initial point of contact for customers accessing VERTO services at our local office. You'll manage client flow, ensure excellent customer service, and support our employment services teams in assisting candidates to secure sustainable employment with local employers.

About the role…

This role will require you to:

• Deliver outstanding customer service
• Be the first point of contact for clients & customers of VERTO
• Complete front desk receptionduties
• Complete administrative duties
• Attend to customer enquiries over the phone and front counter
• Maintain training room and office facilities
• Complete sensitive file management and archiving
• Assist Employment Consultants as required

What we offer….

• An opportunity to commence a career in Employment Services
• Internal traineeship and leadership programs
• Access to company sponsored formal qualifications. Certificate 3, 4 or Diploma
• Salary packaging with up to$15,900 tax freeoptions.
• Additional$2,650 Meals and Entertainment tax freesalary packaging benefits
• Above award leave entitlements including5 weeks annual leave.
• Salary continuance insurance
• Access to free counselling though our Employee Assistance Program

About you…

• A friendly, positive and engaging disposition
• Be a good team player
• Good communication, administration and computer skills,
• The ability to handle conflicting tasks
• Knowledge of employment or community services industry would be nice, but not essential.
• A current NSW drivers' licence as you will be required to use the site car

About us....

VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

• Employment Services
• Indigenous Services
• Community Services
• Tenants Advice & Advocacy
• Training
• Financial Counselling

We are an equal opportunity employer and encourage applications from culturally diverse backgrounds. All VERTO team members share responsibility for the safety and well-being of the people who engage with us.

Need more information….

Contact Human Resources on 0408-278-754 or **@verto.org.au for a confidential discussion. Alternatively see our website at https://www.verto.org.au/

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/

Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Monday the 9th of November 2026or prior, if a suitable candidate is found.

Successful candidates will need to provide:

• Working with Children check
• National Police Check
• Right to Work Check
• Current Drivers Licence
• myID