Senior Medical receptionist, Practice Manager

Nature and Nurture Child Psychologists; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Nature & Nurture Child Psychologists in Sydney is seeking a Senior Medical Receptionist, Practice Manager to lead front desk operations and support clinical staff. The role partners with the Practice Manager to ensure smooth daily operations, appointment management, and client service at two locations (Earlwood and Bondi Junction).

The candidate should be experienced in a medical or psychology setting and capable of handling confidential records with discretion.

Qualifications

• Front desk reception and client service in a clinical setting.
• Experience in medical/psychology environment preferred.
• Knowledge of Medicare billing and invoicing processes.
• Proficiency with administration software and record keeping.

Responsibilities

• Provide front desk reception and customer service to clients, parents, and clinicians.
• Support day-to-day clinic operations with the Practice Manager, managing appointments and diaries.
• Answer phones, respond to emails, scan documents, and maintain accurate client records.
• Process Medicare claims, EFTPOS transactions, and client payments.
• Use software such as Zanda and Google Workspace to support workflows.

Skills

Customer service

Communication skills

Time management

Confidentiality

Organisational skills

Attention to detail

Team collaboration

Education

Bachelor's degree preferred

High school diploma with some college/experience

Tools

Zanda

Google Workspace

Medicare billing software

Job description

Senior Medical receptionist, Practice Manager

Nature and Nurture Child Psychologists – Sydney NSW

Senior Medical receptionist, Practice Manager

Nature & Nurture Child Psychologists

Earlwood, Sydney NSW

Medical Administration (Healthcare & Medical)

Customer Service

Invoicing

Practice Management

About the Practice

Nature & Nurture Child Psychologists is a busy child psychology practice with a strong referral base and a great name in the area. The team consists of 8 part time Psychologists across two locations (Earlwood and Bondi Junction). The main practice location is in Earlwood. The primary clientele are parents and children with emotional and behavioural difficulties including children with Autism Spectrum Disorder, Anxiety, Social difficulties and behavioural difficulties (amongst others).

We are a family practice that prides itself on our personal approach, with our patient’s health and wellbeing our greatest priority. We are seeking to hire a mature, experienced energetic and experienced Senior or experienced receptionist to work in collaboration with a Practice manager and ensure the cohesion of the team. You will be working alongside other admin staff. Ideally looking for someone to start Feb 2027 latest.

What we are looking for?

The administration is the first point of contact for all clients, clinical staff and will be responsible for the daily operations of the clinic which include;

Providing front desk reception and customer service to clients, parents, and clinicians.

Supporting the day-to-day operations of the clinic in collaboration with the Practice Manager, ensuring appointments, clinician diaries, client enquiries and administrative processes are managed efficiently

Answering phones, responding to emails, scanning, and maintaining accurate client records.

Using a range of software, including Zanda and Google workspace, to support clinical and administrative workflows.

Processing Medicare claims, invoices, EFTPOS transactions, and client payments.

Essential skills

The ideal candidate should have:

Bachelor's degree preferred, but high school diploma accepted with some college or equivalent experience in management/ practice management

2+ years experience as a Receptionist or administration ideally within a medical OR psychology setting

Careful with detail and a consistent approach to following practice procedures.

Ability to manage competing priorities while maintaining accuracy.

Be available to work part time (3-4 days a week) or full time 9-5pm (Monday- Wednesday TBA)

Computer literacy including understanding of Microsoft/ navigating computer software (such as Zanda)

Some basic knowledge of Medicare billing, Psychology services, invoicing NDIS.

Excellent communication skills (including writing skills) and a willingness to improve / grow the business

A strong understanding of confidentiality, privacy and careful handling of sensitive client records.

Efficient with time and organisational skills

Exceptional customer service skills and professional phone manner

Understanding of medicare and Billing software.

Entrepreneurial and independent with a strong desire to build a reputation in the area and within a small business.

Passion and interest in working as a team

Posted:25-10-2026

Salary:Attractive package will be offered to right candidate