Real-Time Transit Communications Specialist

Queensland Government; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

36.25-hour week

12.75% superannuation

Paid parental leave

LinkedIn Learning access

Employee Assistance Service

Job summary

Queensland Government, through the Translink Operations Centre, seeks a Communications Coordinator to craft clear, timely customer information during disruptions across the public transport network. You will monitor real-time trends and prepare incident briefs for senior leaders, collaborating with specialists to ensure accurate messaging.

The role emphasizes calm, precise communication in a fast-paced operations environment, with opportunities for professional growth and access to learning

Qualifications

• Experience producing clear, accurate, and customer-focused communications.

Responsibilities

• Create and deliver operational customer communications during service disruptions across bus, rail, light rail and ferry networks.
• Monitor real-time disruption trends to craft timely customer messaging.
• Prepare comprehensive incident briefs for internal and external stakeholders to support decision-making by senior leaders.
• Collaborate with Translink Operations Centre team and subject matter experts to produce high-quality communications.

Skills

Clear communication

Stakeholder communication

Attention to detail

Digital literacy

Ability to work under pressure

Job description

Queensland Government, through the Translink Operations Centre, seeks a Communications Coordinator to craft clear, timely customer information during disruptions across the public transport network. You will monitor real-time trends and prepare incident briefs for senior leaders, collaborating with specialists to ensure accurate messaging.

The role emphasizes calm, precise communication in a fast-paced operations environment, with opportunities for professional growth and access to learning