Communications Coordinator (TOC)

Queensland Government; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

36.25-hour week

12.75% superannuation

Paid parental leave

LinkedIn Learning access

Employee Assistance Service

Job summary

Queensland Government, through the Translink Operations Centre, seeks a Communications Coordinator to craft clear, timely customer information during disruptions across the public transport network. You will monitor real-time trends and prepare incident briefs for senior leaders, collaborating with specialists to ensure accurate messaging.

The role emphasizes calm, precise communication in a fast-paced operations environment, with opportunities for professional growth and access to learning

Qualifications

• Experience producing clear, accurate, and customer-focused communications.

Responsibilities

• Create and deliver operational customer communications during service disruptions across bus, rail, light rail and ferry networks.
• Monitor real-time disruption trends to craft timely customer messaging.
• Prepare comprehensive incident briefs for internal and external stakeholders to support decision-making by senior leaders.
• Collaborate with Translink Operations Centre team and subject matter experts to produce high-quality communications.

Skills

Clear communication

Stakeholder communication

Attention to detail

Digital literacy

Ability to work under pressure

Job description

The Translink Operations Centre (TOC) is the central hub for public transport operations across Queensland, supporting the safe and reliable delivery of bus, rail, ferry and light rail services. Working in a dynamic 24/7 environment, the Operational Customer Communications team provides timely and accurate information to customers and stakeholders during service disruptions.THE ROLE:Some of your responsibilities as our Communications Coordinator will include:- Creating and delivering operational customer communication in line with unplanned disruption communication policy across the Translink public transport network, including bus, rail, light rail and ferry services.- Monitoring and analysing real-time disruption trends to produce timely and accurate customer messaging so public transport customers have the latest information to support their travel plans and stay informed throughout their journey.- Preparing comprehensive incident briefs for internal and external stakeholders, providing clear, accurate and relevant information to support senior leaders' decision-making.- Collaborating effectively within the Translink Operations Centre team, leveraging advanced systems and subject matter experts' knowledge to deliver high-quality operational customer communications.- Contributing to continuous improvement initiatives that enhance operational communication processes and improve the timeliness of customer notifications.ABOUT YOU:You are a skilled communicator who remains calm and focused in a fast-paced operational environment. You have experience producing clear, accurate and customer-focused communications and can quickly assess information from multiple sources.You are able to communicate effectively with a range of stakeholders, exercise sound judgement and manage competing priorities in time-critical situations. Strong attention to detail, digital literacy and a willingness to learn new systems will support your success in the role.Most importantly, you are committed to delivering high-quality customer communications that help keep Queensland's public transport network running safely and efficiently.WHY JOIN US:We can offer you benefits such as:- Work and life balance and a 36.25-hour working week.- An Enterprise Bargaining Agreement providing regular pay increases and other benefits.- Generous superannuation of 12.75%.- Paid parental leave for eligible employees.- A range of development opportunities including unlimited use of LinkedIn Learning.- Access to an Employee Assistance Service and more.We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. We strongly encourage applicants from all life experiences and backgrounds to apply.If you have any questions, contact Jennifer Kerr on ph: 0429 380 058. We'd love to hear from you!Applications to remain current for 12 months.Job Ad Reference: QLD/703661/26Closing Date: Friday, 23 October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.