Real-Time Reactive Maintenance Coordinator

Iss Global; Sydney; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts

Learning & development programs

Global career pathways

Positive team culture

Job summary

ISS Australia is seeking a Reactive Maintenance Coordinator for a 6 Month FTC in Sydney. The role supports Facilities Managers by maintaining real-time visibility of work tasks, escalating issues, and providing timely updates to customers and end users.

The NCC-based role offers end-to-end coordination for reactive maintenance across prioritised accounts, operating 24/7 from ISS Australia head office and requiring strong stakeholder engagement and problem-solving skills.

Qualifications

• Experience in service coordination or facilities support.
• Understanding of maintenance coordination processes and work order lifecycle management.
• Ability to manage multiple reactive tasks with KPI/SLA adherence.
• Excellent written and verbal communication with strong stakeholder updates.

Responsibilities

• Provide timely updates on reactive tasks across phone, email and CMMS.
• Manage reactive work lifecycle from creation to closure.
• Monitor active works to ensure KPI/SLA compliance and escalate blockers.
• Chase supplier updates and quotes, escalating non‑performance when required.
• Maintain accurate task records and jeopardy reporting.

Skills

Microsoft 365

Work order systems

Reporting tools

Service coordination

Facilities support

Property maintenance administration

Planning

Organisational skills

Communication skills

Autonomy

Stakeholder management

Time management

Facilities management knowledge

Tools

CMMS

Job description

ISS Australia is seeking a Reactive Maintenance Coordinator for a 6 Month FTC in Sydney. The role supports Facilities Managers by maintaining real-time visibility of work tasks, escalating issues, and providing timely updates to customers and end users.

The NCC-based role offers end-to-end coordination for reactive maintenance across prioritised accounts, operating 24/7 from ISS Australia head office and requiring strong stakeholder engagement and problem-solving skills.