Ready Return Officer

Europcar-Mobility-Group; Gold Coast City; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Shift incentives

Parental leave

Incentives program

Career development

Global brand

Same-day pay

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is seeking a dedicated full-time customer service advocate at our Coolangatta Airport location. You will greet customers, ensure a positive experience, resolve issues, and deliver a WOW level of service as part of the final stage of their journey.

Responsibilities include inspecting returned vehicles, checking oil and tyres, noting damages, and assisting customers through their journey.

Qualifications

• Previous experience in customer service, retail or sales.
• Strong communication skills and ability to interact with customers.
• Computer literacy skills required.

Responsibilities

• Greet each customer in a friendly and professional manner.
• Ensure customers have a positive experience and resolve issues.
• Go the extra mile to provide high-quality service and a WOW experience.
• Assist customers commencing their journey.
• Conduct damage inspections of returning vehicles and outgoing vehicles.

Skills

Customer service

Retail sales

Communication

Computer literacy

Job description

Job DescriptionWe are currently seeking a dedicated and proactive full time team member for our Coolangatta Airport location.Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.Why join Europcar?Competitive hourly rate + shift loadings + uncapped incentivesSix weeks' employer-paid parental leave (in addition to government entitlements)Boost your income with our performance-based incentive programOngoing training and career development opportunitiesGlobal brand opportunities across AU/NZ and beyondProudly ranked in the Top 30 of the 2025 GoodCompany AwardsAccess same-day pay through our financial wellbeing partnerReferral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)24/7 wellbeing support via EAP and the Calm AppSome of the key responsibilities include:To greet each customer in a friendly and professional manner in the final stage of their journeyEnsure that the customers experience has been positive and provide a solution for any issues that have occurredGo the extra mile to ensure high quality service and provide a WOW experience for the customerAlso be of assistance to any customers who are commencing their journeyConduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfactionChecking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintainedChecking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicleTo be considered, you should possess:Previous experience in customer service, retail or salesStrong communication skills and ability to interact with customersComputer literacy skills requiredThe ability to work alone and as part of a teamFlexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidaysValid Australian driver's license with a clean driving recordCurrent and ongoing Australian work rightsA positive can do attitude!About Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.\"We help to change the way you move\" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning, and Euromobil, a German car rental player. The Group also operates the \"myEuropcar\" platform for vehicle subscription.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).More info: www.europcar-mobility-group.comEuropcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com