Ready Return Officer

Europcar Mobility Group; Gold Coast City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Uncapped incentives

Parental leave

Performance-based incentive program

Training and career development

Global brand opportunities

GoodCompany Award recognition

Same-day pay access

Referral bonuses

Employee discounts

Wellbeing support via EAP and Calm App

Job summary

Europcar Mobility Group is seeking a dedicated full-time team member for the Coolangatta Airport location. Reporting to the Station Manager, you will play a key role in driving sales and delivering outstanding customer service while supporting the ongoing success of the location.

We offer competitive hourly rates, shift loadings, uncapped incentives, and a structured training path. Join a global brand with growth opportunities across AU/NZ and beyond, plus wellbeing and employee benefits.

Qualifications

• Experience in customer service, retail or sales is required.
• Strong communication skills and ability to interact with customers.
• Ability to work alone and as part of a team.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Current and ongoing Australian work rights.

Responsibilities

• Greet each customer in a friendly and professional manner in the final stage of their journey.
• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred.
• Go the extra mile to ensure high quality service and provide a WOW experience for the customer.
• Also be of assistance to any customers who are commencing their journey.
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction.
• Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained.
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle.

Skills

Customer service

Sales

Communication

Teamwork

Job description

We are currently seeking a dedicated and proactive full time team member for our Coolangatta Airport location.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.

• Competitive hourly rate + shift loadings + uncapped incentives
• Six weeks' employer-paid parental leave (in addition to government entitlements)
• Boost your income with our performance-based incentive program
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• To greet each customer in a friendly and professional manner in the final stage of their journey
• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred
• Go the extra mile to ensure high quality service and provide a WOW experience for the customer
• Also be of assistance to any customers who are commencing their journey
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
• Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

To be considered, you should possess:

• Previous experience in customer service, retail or sales
• Strong communication skills and ability to interact with customers
• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Current and ongoing Australian work rights

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).