Read more

Elite Personnel Ltd; Tamworth Regional Council; On-site; AUD 53,000 - 68,000; Full time

Benefits offered by this job

20 days annual leave

8 bank holidays

Christmas shutdown

Your birthday off

Buy additional holiday

Private medical appointments

Mental health support

Death in service cover

On-site parking

Team socials

Long-service recognition

Job summary

Elite Personnel Ltd is seeking a Collections Executive to support customers in arrears, deliver excellent service, and manage payments over the phone. You will contact customers, issue documents, and work in a supportive team culture.

The role emphasizes empathy, clear communication, and problem-solving, with a competitive salary and monthly bonus potential. A credit check is required as part of the process.

Qualifications

• Ideally graduate level education, though not essential.
• Confident communicator with a customer-first mindset.
• Calm, professional, and solutions-focused in challenging situations.
• Previous experience in collections.

Responsibilities

• Make outbound calls to customers in arrears to resolve matters in a single call.
• Handle inbound calls relating to overdue accounts and general customer enquiries.
• Take secure payments over the phone.
• Issue copy invoices, statements, and relevant documentation when required.

Skills

Outbound calling

Customer service orientation

Clear communication

Problem solving

Calm under pressure

Education

Graduate level (preferred)

Job description

Are you looking for a role where you’re genuinely valued, supported, and rewarded for the work you do?

This is your chance to join a business that truly puts its people first.

Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they’re now looking for a Collections Executive to join their friendly and supportive team.

The Role

As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next !

Handling inbound calls relating to overdue accounts and general customer enquiries

Taking secure payments over the phone quickly and efficiently

Issuing copy invoices, statements, and relevant documentation when required

This is a people-focused role where empathy, communication, and problem-solving are key.

What We’re Looking For

Ideally educated to graduate level (though this isn’t essential)

Confident communication skills with a strong customer-first mindset

Calm, professional, and solutions-focused, even in challenging situations

Previous experience in collections

Competitive salary plus monthly bonus - average £200 per month (typically ranging from £50-£600 depending on performance and business volumes)

A genuinely supportive team culture with an employer that prioritises wellbeing

Clear opportunities for career development and progression

Recognition for your contribution and the chance to make a real impact

• 20 days annual leave plus 8 bank holidays
• Christmas to New Year shutdown
• Your birthday off
• Option to buy additional holiday
• Access to BHSF benefits including private medical appointments, mental health support, and death in service cover
• Ongoing training and clear progression pathways
• Team socials and long-service recognition
• Free on site parking and discounted travel options

If you’re motivated, customer-focused, and want to work somewhere you’re treated as more than just a number, we’d love to hear from you.

This position will also require a credit check