Senior Collections Officer | Hybrid | $89,600 Package

Byron Thomas Recruitment; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid work arrangement

Modern systems and tools

Supportive leadership

Job summary

Byron Thomas Recruitment is seeking a Senior Collections Officer for a Hybrid role in Sydney. You will own a portfolio of late-stage arrears, applying collections techniques to minimize losses while delivering excellent customer service.

The ideal candidate has experience in collections, strong knowledge of regulatory guidelines, and proven negotiation skills to drive effective payment arrangements. This full-time position offers a hybrid work setup and modern tools.

Qualifications

• Experience in collections, customer service or loss recovery roles.
• Knowledge of debt collection guidelines and regulatory landscape.
• Proficiency with skip tracing tools and negotiation skills.
• Ability to perform in high-volume KPI-driven settings.
• Strong verbal and written communication with senior management.
• Customer-service mindset focused on positive outcomes.

Responsibilities

• Manage the arrears accounts and related communications in line with KPIs.
• Negotiate and establish suitable payment plans or immediate payments.
• Maintain up-to-date customer records and accurate banking details.
• Identify risks early and escalate to reduce losses and address complaints.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Collections experience

Negotiation skills

Skip tracing

KPI driven

Communication skills

Tools

Skip tracing tools

Job description

Senior Collections Officer | Hybrid | $89,600 Package

Our Client
Our client is an Employer of Choice with a well known brand name committed to innovation and excellence, fostering a collaborative culture focused on growth and values. They prioritise creating an environment where team members can thrive professionally while contributing to high standards of service and operational success.

The Role
This position involves taking ownership of a portfolio of late-stage arrears accounts, providing best in class collection and customer service support. The successful candidate will make informed decisions to effectively manage delinquency, mitigate losses, and ensure all activities align with regulatory obligations.

• Manage the arrears accounts and handle related inbound and outbound customer and partner communications in line with defined KPIs.
• Negotiate and establish suitable payment plans or immediate payments by leveraging active listening and proven collections techniques to deliver exceptional customer experiences.
• Maintain precise and up to date customer records, ensuring accuracy in all contact details, banking information and other critical data following every interaction or attempt.
• Identify risks or concerns early and escalation matters promptly to help reduce losses, address complaints and support positive outcomes for customers and the business.
• Ensure complete compliance with all applicable regulatory requirements, including relevant legislation and internal policies, in every aspect of portfolio management and customer engagement.

The Candidate
We seek a dedicated collections professional with experience in fast-paced environments who is committed to achieving strong results while maintaining a customer first approach.

• Demonstrated experience in collections, customer service, credit or loss recovery roles within a responsible lending or similar environment.
• Sound knowledge of debt collection guidelines and the regulatory landscape governing collections activities.
• Proficiency with skip tracing tools and methods alongside strong negotiation skills for engaging effectively with customers.
• Ability to perform well in high-volume, KPI driven settings with a high level of attention to detail.
• Strong verbal and written communication skills, including confidence in interacting with senior management.
• Aptitude for quickly learning and clearly explaining complex processes and procedures.
• Customer service oriented mindset with a focus on positive engagement and outcomes.

Remuneration and Benefits

• Competitive salary of $89,600 Package
• Hybrid working arrangement
• Full-time role
• Modern systems and tools to support daily activities
• Supportive team and leadership environment
• Structured KPIs and performance framework