Collections Advisor Inbound/Outbound - Mobility

WEX Inc.; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

WEX Inc. in Melbourne is seeking a Collections Specialist to own a portfolio, engage customers, and secure payment commitments. You will balance commercial outcomes with exceptional service in a fast-paced Credit & Collections team.

You’ll manage touchpoints, negotiate arrangements, and maintain precise records while escalating high-risk cases with empathy and according to guidelines. This is a full-time role in Australia.

Qualifications

• Excellent communication on the phone and in writing.
• Resilience in a high-volume, KPI-driven environment.
• Attention to detail and accuracy in data entry and policy adherence.
• Accountability with a proactive, customer-focused mindset.

Responsibilities

• Manage a high volume of touchpoints to resolve overdue accounts.
• Negotiate sustainable payment arrangements within guidelines.
• Prioritize workflow based on risk and aging.
• Investigate discrepancies and resolve billing queries.
• Identify hardships and escalate per regulatory standards.
• Maintain meticulous records of all customer interactions for audit readiness.

Skills

Communication

Resilience

Detail orientation

Accountability

Job description

The Opportunity

Are you a results-driven communicator who thrives in a fast-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.

What You’ll Do

As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve:

• Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
• Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines.
• Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks.
• Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment.
• Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.
• Data Integrity: Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.

What You’ll Bring

To be successful in this role, you are someone who enjoys the "thrill of the resolve" and remains calm under pressure.

The Essentials

• Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy.
• Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.
• Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies.
• Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service.

The "Nice-to-Haves"

• Previous experience in Collections, Banking, or Accounts Receivable.
• Familiarity with credit, billing, or arrears management processes.

Why Join Us?

We offer a structured, supportive environment where your performance is recognized. You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service.

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.

If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.