Rates Support Officer

City of Palmerston; Darwin; On-site; AUD 45,000 - 65,000; Full time

Job summary

The City of Palmerston is seeking a Rates Support Officer to contribute to the effective administration of the Council’s rating functions. You will manage ratepayer enquiries, process transactions and assist with debt collection while delivering excellent customer service.

With a focus on accuracy and compliance, you will work with a range of stakeholders and use corporate management information systems to support rates processes in line with Council policies and relevant legislation.

Qualifications

• Background in accounting, finance or business with at least 1 year of relevant experience.
• Organised, detail‑oriented and able to manage competing priorities while delivering quality customer service.
• Strong communication and problem‑solving skills; confident with computer systems and MIS.
• Willingness to learn and improve processes and outcomes.

Responsibilities

• Manage ratepayer enquiries and process transactions.
• Assist with debt collection and maintain accurate records.
• Build positive relationships with internal and external stakeholders.
• Ensure rates processes comply with legislation and Council policies.

Skills

Accounting

Finance

Business

Tools

MIS software

Job description

About the Role

As a Rates Support Officer, you will contribute to the effective administration of Council’s rating functions, providing accurate financial and administrative assistance while delivering exceptional customer service. You will manage ratepayer enquiries, process transactions, assist with debt collection and build positive relationships with a range of internal and external stakeholders.

With a strong focus on accuracy, confidentiality and continuous improvement, you will contribute to efficient service delivery and ensure rates processes are managed in accordance with relevant legislation and Council policies.

About You

You have a background in accounting, finance, business or a related field, with at least one year of relevant experience. You are organised, detail-oriented and able to manage competing priorities while delivering quality customer service. You have strong communication and problem-solving skills, are confident using computer systems, particularly a variety of corporate management information systems and applications, and can build positive relationships with a range of stakeholders. You also bring a positive attitude, a willingness to learn and a commitment to improving processes and achieving good outcomes.

Applicants are required to provide a brief response in their cover letter addressing each selection criterion, using examples from their previous experience.

More information on the key duties and responsibilities for the role can be found in the position description