Revenue Officer

Ivory Group; Sydney; Sur place; AUD 41 000 - 63 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

Walking distance to public transport

Résumé du poste

Ivory Group is seeking a Rates/Revenue Officer for a 3-month contract with a Local Council in Sydney's Eastern Suburbs. You will process rates, maintain revenue records, issue instalment notices and handle ratepayer enquiries in a professional manner.

This role suits an experienced Rates/Revenue Officer or Accounts Receivable Officer who thrives in a fast-paced environment and delivers excellent customer service while ensuring regulatory compliance.

Qualifications

• High School Certificate or equivalent qualification.
• Previous experience in a Rates or Revenue role within a Local Council is essential.
• Experience interpreting applicable legislation, policies and procedures.
• Strong numerical and administrative skills with attention to detail.
• Ability to manage competing priorities in a high-volume workload.
• Excellent communication and customer service abilities.

Responsabilités

• Maintain and update the Rates and Revenue databases accurately.
• Calculate and apply interest to overdue rate accounts.
• Process and issue Section 603 Certificates, pensioner rebates, and waste adjustments.
• Coordinate refunds related to rates, charges and ratings fees.
• Respond to ratepayer enquiries promptly and courteously.
• Collaborate with internal teams and external stakeholders for smooth revenue services.

Connaissances

High School Cert

Rates experience

Pathway

Legislation interpretation

Attention to detail

Priorities management

Customer service

Formation

High School Certificate or equivalent

Outils

Pathway

Description du poste

ABOUT THE COMPANY.

Working for Local Council based in the Eastern Suburbs area of Sydney. During the 3 month contract, you will assist in the processing of Council rates, maintenance of the revenue database and attend customer enquiries.

ABOUT THE POSITION.

Reporting to the Revenue Coordinator, you will play an important role in the day-to-day operations of the Council's Rates and Revenue function. You will be responsible for processing rates, maintaining accurate revenue records, issuing instalment notices within legislative timeframes, and responding to customer enquiries in a professional and timely manner.

This role is ideal for an experienced Rates/Revenue Officer OR Accounts Receivable Officer who thrives in a fast-paced environment and enjoys delivering excellent customer service.

DUTIES.

• Maintain and update the Council's Rates and Revenue databases, ensuring information is accurate and up to date
• Calculate and apply interest to overdue rate accounts
• Process and issue Section 603 Certificates, pensioner rebates, and domestic waste adjustments
• Coordinate refunds relating to rates, charges, and rating fees
• Respond to ratepayer enquiries and resolve account issues efficiently and courteously
• Liaise with internal teams and external stakeholders to ensure the smooth delivery of revenue services

SKILLS & EXPERIENCE.

• High School Certificate or equivalent qualification
• Previous experience in a Rates or Revenue role within a Local Council is essential
• Experience using Pathway is highly regarded
• Ability to interpret and apply relevant legislation, policies, and procedures
• Strong attention to detail and excellent numerical and administrative skills
• Ability to manage competing priorities and maintain accuracy in a high-volume workload
• Excellent communication and customer service skills, with a professional and solutions-focused approach

CULTURE.

Your Council respects cultural diversity and and equal employment opportunities. Be part of a team that cares for your personal growth and is supportive of your career progression.

BENEFITS.

• Opportunity for career progression in the Public Sector
• Sufficient training provided during early weeks
• Competitive hourly rate and walking distance from public transport