Ratepayer Assistance Officer (Part time)

City of Gosnells; City Of Gosnells; On-site; AUD 63,000 - 67,000; Part time

Benefits offered by this job

Generous superannuation (Up to 17%)

Five weeks annual leave

Free parking onsite with EV charging

Health and Wellness Program

Discounted fitness membership (Thornli

Access to health fund corporate

On-site gym at Civic Centre

Great location on Albany Highway

Job summary

The City of Gosnells is seeking a proactive Ratepayer Assistance Officer to join the Financial Services team on a part-time, job-share basis. You will help recover unpaid rates and charges, negotiating payment arrangements and coordinating debt recovery.

This fixed-term position runs until November 2028, offers generous superannuation, five weeks leave, health and wellness programs, and on-site facilities. The role is based on Albany Highway, Gosnells and requires strong customer service and

Qualifications

• Strong customer service and relationship-building skills.
• Ability to confidently manage sensitive conversations and negotiate positive outcomes.
• Sound analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Strong organisational skills and the ability to manage competing priorities.
• Experience in Local Government administration, particularly within a rating context (desirable).
• Current Police Clearance (less than three months old).

Responsibilities

• Recover unpaid rates and charges and negotiate payment arrangements.
• Lodge legal documentation and coordinate debt recovery processes.
• Work in a supportive, close-knit team in a job-share arrangement.
• Ensure rating services are delivered in accordance with legislative requirements.

Skills

Customer service

Negotiation

Analytical thinking

Attention to detail

Organisational skills

Local Government administration

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Ratepayer Assistance Officer (Part time)

Reference: 6944798

• Part time (38.5 hours per fortnight)
• Fixed term contract until November 2028
• Generous superannuation (Up to 17%, conditions apply)
• Five weeks annual leave (pro rata for part time)
• Free parking onsite with electric vehicle charging facilities available
• Health and Wellness Program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness and wellness sessions)
• Discounted membership to our fitness and aquatic facility in Thornlie (Leisure World)
• Access to health fund corporate discount
• Access to on-site gym facility (at the Civic Centre)
• Great location (on Albany Highway, close to Tonkin and Roe highways)
• Hourly rate: $45.83 to $48.58 plus super

About the City

The City serves a diverse community of approximately 145,000 residents. We are a large local government in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.

About this position

We are seeking a proactive and customer-focused professional to join our Financial Services team.

As the Ratepayer Assistance Officer, you will play a key role in the recovery of unpaid rates and charges, including negotiating and maintaining payment arrangements, lodging legal documentation and coordinating debt recovery processes. Working as part of a supportive, close-knit team, you will partner with another Ratepayer Assistance Officer in a job-share arrangement.

This is a varied role that requires a keen eye for detail, strong organisational skills and excellent customer service. You will work closely with ratepayers to find practical solutions while ensuring the City's rating services are delivered in accordance with legislative requirements.

What we are looking for

To be successful you must have:

• Strong customer service and relationship-building skills
• The ability to confidently manage sensitive conversations and negotiate positive outcomes
• Sound analytical and problem-solving abilities
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage competing priorities
• Experience in Local Government administration, particularly within a rating context (desirable)
• Current Police Clearance (less than three months old)

In return we can offer you

• A competitive salary and additional superannuation contributions
• Opportunities to learn and grow your skills and career
• A supportive and forward-thinking work environment where your contributions shape the community's future.

For further information, contact Human Resources on 9397 3362.

Applications close at 4pm on Thursday 19 November 2026.

The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.