Revenue Recovery Officer

Council Jobs; Melbourne; Híbrido; AUD 72.000 - 97.000; Jornada completa

Descripción de la vacante

Manningham Council is seeking a self-motivated Revenue Recovery professional to join the Rates & Valuation team in a flexible hybrid Doncaster-based role. You will manage outstanding rates and charges, negotiate payment plans and drive positive recovery outcomes, with a focus on service to ratepayers.

The position is full-time, fixed-term for 18 months, Band 5 remuneration, with 12% superannuation and a fortnightly RDO. Applicants from diverse backgrounds are encouraged to apply.

Formación

• Experience in revenue recovery, rates or related Local Government environment.
• Ability to manage outstanding accounts, negotiate payment plans and achieve positive recovery outcomes.
• Strong interpersonal and communication skills to engage with ratepayers and stakeholders.

Responsabilidades

• Join the Rates & Valuation team in a Revenue Recovery capacity.
• Effectively manage outstanding rates and charges.
• Negotiate payment plans and achieve positive recovery outcomes.
• Engage professionally with internal and external stakeholders.

Conocimientos

Customer service

Organisational skills

Continuous improvement

Team collaboration

Descripción del empleo

• Full TimeTemporary (Fixed Term) – 18 months
• Band 5 $84.614 + 12% Superannuation + fortnightly RDO
• Based atDoncaster (hybrid)

Manningham Council proudly delivers over 100different services to our vibrant and diverse community. From parks andgalleries to shopping hubs and leisure centres, it is our focus to ensure thatManningham remains a liveable and harmonious place to reside, work and visit.

We provide challenging and rewarding employmentopportunities to innovative, passionate, and driven people. We have a positiveand friendly working environment, and we offerour employees a range ofbenefits, including flexible work options, opportunities for careerdevelopment, and health and wellbeing initiatives.

We’re constantly transforming our organisation tobest support the needs of our local community. And we are looking for a newgame changer to join the team. A high performing individual who wants to shapepositive and inclusive outcomes for our community. You’ll have the opportunityto take ownership of your work while developing and testing new ideas within aculture of learning to deliver excellent outcomes for Manningham.

About theRole

An exciting opportunity exists to join the Rates & Valuation team ina Revenue Recovery role, supporting the effective management and recovery ofoutstanding rates and charges. You will be a self-motivated and organisedprofessional with highly developed time management, analytical andproblem-solving skills.

You will have experience in revenue recovery, rates or a related LocalGovernment environment, with the ability to effectively manage outstandingaccounts, negotiate payment plans and achieve positive recovery outcomes.Strong interpersonal and communication skills are essential, together with theability to engage professionally and sensitively with ratepayers experiencing arange of financial circumstances and build effective relationships withinternal and external stakeholders.

Skills andExperience

• Customer service experience dealing withenquiries via different methods of communication, with a high level ofcommitment to customer service
• Personal organisational skills to prioritiestasks and duties to meet deadlines
• Have a willingness to identify and worktowards continuous improvement
• Able to positively contribute to a team andwillingness to be collaborative.
• Experience in and a strong understanding ofdebt, recovery and collection systems, processes and internal controls ishighly desirable

Position Description can be viewed below or isavailable on the job advertisement on the Manningham careers’ section: Job Vacancies

For all other enquiries regarding the recruitmentprocess, please email ****@manningham.vic.gov.au or visit http://www.manningham.vic.gov.au/work-for-us

Applicationsclose on Tuesday 27 October 2026 at 11:00pm.

Don’t meet every requirement for this role?Studies have shown women and those of underrepresented groups are less likelyto apply for roles unless they meet all the criteria. We recognise thatdifferent experiences make for great community outcomes. If your experiencedoesn’t perfectly align with the selection criteria, but you’re excited aboutthis role and keen to work at Manningham Council, we encourage you to apply now.

Councilrecognises the benefits of a diverse workforce for its employees and customers.

To ensureequity of access to employment opportunities, Council encourages applicationsfrom underrepresented groups including people who are from an Aboriginal andTorres Strait Islander background, people from different ages, abilities,gender identities, sexual orientation and cultural backgrounds.

Manningham Council have a number of policiesand practices to help support our staff, including a Working from Home policy,flexible work practices and an IT infrastructure to support variouscommunication methods when working remotely.

If yourequire any additional support or adjustments regarding interview arrangements,please advise the contact listed above in advance.

Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check