Rates Officer

City of Playford; Adelaide; On-site; AUD 96,000 - 102,000; Full time

Job summary

The City of Playford is seeking an experienced Rates or Collections Officer to support debt recovery, receivables, rating and billing functions within the Financial Services Department. You will deliver timely, accurate rating data and responsive customer service to ratepayers and stakeholders.

Join a team focused on community outcomes, data integrity, and continuous improvement in a busy council environment with a strong emphasis on service delivery and compliance.

Qualifications

• Experience in accounts receivable and collections work and rating/billing.
• Understanding of Local Government and its functions.
• High focus on data integrity, timely processing and customer service excellence.

Responsibilities

• Assist with debt recovery tasks and liaise with debtors and recovery contractor.
• Assist with the receivings process by verifying and reconciling incoming documentation.
• Process customer service inquiries via phone and email with accurate guidance.
• Assist with rating enquiries ensuring policies and processes are followed.
• Support sundry debtor enquiries and recovery activities.

Skills

Debt recovery

Accounts receivable

Customer service

Rating & billing

Data integrity

Time management

Work prioritisation

Job description

Full Time | Ongoing

Salary Range $95,982.92 - $102,381.46 + Superannuation

Are you an experienced Rates or Collections Officer? We have a great opportunity, and we want to hear from you!

As one of the fastest growing council areas in South Australia, the City of Playford is focused on building sustainable foundations and places the community at the heart of everything we do.With our urban centre as the CBD of Northern Adelaide, our city is enriched by growing and diverse communities in new and established suburbs, rural and hills townships and horticultural lands.

About The Role

We are seeking an engaged and customer focused individual to come and join our Rates team!

The Rates team forms part of the Financial Services Department and contributes to administration and customer service for the rating, billing, receivables, and collections functions of Council.

The position delivers critical legislative rating and business requirements, ensuring the timely generation, provision and maintenance of rating, billing and data integrity, receivings and recovery of rates and sundry debtors. The position is focused on delivering positive outcomes through the provision of effective customer service to both internal and external stakeholders.

What you'll be doing

• Assisting with Debt Recovery Tasks: Support and facilitate the debt recovery process by monitoring overdue accounts and liaising with debtors and the debt recovery contractor to ensure timely and efficient collections.
• Assisting with Receiving Process: Assist with the coordination of the receivings process by verifying and reconciling incoming documentation ensuring data accuracy.
• Processing Customer Service Enquiries: Provide high level customer service by addressing enquiries via phone and email, offering solutions and guidance to our ratepayers.
• Assisting with Rating Enquiries: Assist with a variety of enquiries relating to rating matters, ensuring compliance with policies, procedures and processes.
• Assisting with Sundry Debtor Enquiries and Recovery: Assist with sundry debtor customer service enquiries, and debt recovery processes.

About you

You will be a customer focused individual with a passion to deliver positive outcomes for internal/external stakeholders and the community.

In addition you will:

• Have an understanding of Local Government and its functions
• Experience in accounts receivable and collections work and rating/billing
• An interest in delivering continuous improvement opportunities
• Strong skills in data integrity, time management and work prioritisation

Whilst formal qualifications in Local Government, Business or Finance and/or experience in a Rates or debt recovery environment are highly regarded, we encourage applicants with extensive practical experience to apply.

What's in it for you

Our team work hard together, but also celebrate together, learn together, and support each other. We care about what you achieve and want to get the best out of you. We embrace autonomy, diverse working styles and celebrate the uniqueness that every team member brings, this includes access to a variety of flexible working conditions.

Further information is available on the attached Position Description.

If you would like further information about the role please contact Deb Foster, Manager - Rates on 8256 0124 for a confidential chat.

Applications close at12:00pm noononMonday 9th November 2026.

The City of Playford values diversity and work life balance. If you require any reasonable adjustments to be made to support you in submitting your application including alternative vacancy formats and application options, please refer to the Manager's contact details above. Any information provided will be kept confidential and will only be used to support your access to fully participate in the recruitment process.