Revenue Recovery Officer

Pulse Software; Melbourne; Hybrid; AUD 85,000 - 97,000; Full time

Benefits offered by this job

Flexible work options

Career development

Health and wellbeing initiatives

Job summary

Manningham Council invites applications for a Revenue Recovery role within the Rates & Valuation team, based in Doncaster. The position is a fixed-term full-time contract for 18 months, operating in a hybrid arrangement with duties spanning outstanding rates and charges recovery.

You will manage accounts, negotiate plans and engage with ratepayers with strong interpersonal skills, ensuring timely and effective recovery outcomes while working closely with internal teams.

Qualifications

• You will have experience in revenue recovery, rates or a related Local Government environment.
• You should be able to manage outstanding accounts and negotiate payment plans.
• Strong interpersonal and communication skills are essential when dealing with ratepayers.

Responsibilities

• Support effective management and recovery of outstanding rates and charges.
• Engage with ratepayers to negotiate and implement payment arrangements.
• Liaise with internal and external stakeholders to drive recovery outcomes.
• Maintain accurate records and ensure compliance with internal controls.

Skills

Customer service

Time management

Continuous improvement

Team collaboration

Debt recovery knowledge

Job description

Location: Doncaster

Compensation: Annual Package AUD $84,614.00 - $96,563.00

Employment type: Fixed Term Full Time

Work Arrangement: Hybrid

• Full TimeTemporary (Fixed Term) – 18 months
• Band 5 $84.614 + 12% Superannuation + fortnightly RDO
• Based atDoncaster (hybrid)

Manningham Council proudly delivers over 100different services to our vibrant and diverse community. From parks andgalleries to shopping hubs and leisure centres, it is our focus to ensure thatManningham remains a liveable and harmonious place to reside, work and visit.

We provide challenging and rewarding employmentopportunities to innovative, passionate, and driven people. We have a positiveand friendly working environment, and we offer our employees a range ofbenefits, including flexible work options, opportunities for careerdevelopment, and health and wellbeing initiatives.

We’re constantly transforming our organisation tobest support the needs of our local community. And we are looking for a newgame changer to join the team. A high performing individual who wants to shapepositive and inclusive outcomes for our community. You’ll have the opportunityto take ownership of your work while developing and testing new ideas within aculture of learning to deliver excellent outcomes for Manningham.

About theRole

An exciting opportunity exists to join the Rates & Valuation team ina Revenue Recovery role, supporting the effective management and recovery ofoutstanding rates and charges. You will be a self-motivated and organisedprofessional with highly developed time management, analytical andproblem-solving skills.

You will have experience in revenue recovery, rates or a related LocalGovernment environment, with the ability to effectively manage outstandingaccounts, negotiate payment plans and achieve positive recovery outcomes.Strong interpersonal and communication skills are essential, together with theability to engage professionally and sensitively with ratepayers experiencing arange of financial circumstances and build effective relationships withinternal and external stakeholders.

Skills andExperience

• Customer service experience dealing withenquiries via different methods of communication, with a high level ofcommitment to customer service
• Personal organisational skills to prioritiestasks and duties to meet deadlines
• Have a willingness to identify and worktowards continuous improvement
• Able to positively contribute to a team andwillingness to be collaborative.
• Experience in and a strong understanding ofdebt, recovery and collection systems, processes and internal controls ishighly desirable

Position Description can be viewed below or isavailable on the job advertisement on the Manningham careers’ section: Job Vacancies

Applications close on Tuesday 27 October 2026 at 11:00pm.

Don’t meet every requirement for this role?Studies have shown women and those of underrepresented groups are less likelyto apply for roles unless they meet all the criteria. We recognise thatdifferent experiences make for great community outcomes. If your experiencedoesn’t perfectly align with the selection criteria, but you’re excited aboutthis role and keen to work at Manningham Council, we encourage you to apply now.

Councilrecognises the benefits of a diverse workforce for its employees and customers.

To ensureequity of access to employment opportunities, Council encourages applicationsfrom underrepresented groups including people who are from an Aboriginal andTorres Strait Islander background, people from different ages, abilities,gender identities, sexual orientation and cultural backgrounds.

Manningham Council have a number of policiesand practices to help support our staff, including a Working from Home policy,flexible work practices and an IT infrastructure to support variouscommunication methods when working remotely.

If yourequire any additional support or adjustments regarding interview arrangements,please advise the contact listed above in advance. Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check