Business Support Officer

Careers at Council; Sydney; On-site; AUD 80,000 - 97,000; Full time

Benefits offered by this job

Flexible working

Leadership development program

Course reimbursement

Parental leave 26 weeks

Public transport options

Job summary

City of Sydney is seeking a motivated Business Support Officer to join our Accounts Receivable and Rates team. You will maintain accurate financial records, process invoices and support the administration of Council rates.

The role requires handling high volumes with accuracy, working independently or in teams, and communicating clearly with stakeholders. Experience in debt collection or local government rates administration is highly regarded.

Qualifications

• Proven ability to deliver high volume work with accuracy.
• Reasoning and problem solving for enquiries and issues.
• Work independently and in a team with strong relationships.
• Clear verbal and written communication with stakeholders.
• Confidence using financial systems, databases and MS Office.
• Debt collection experience is an advantage.
• Experience in local government rates administration and accounts receivable.

Responsibilities

• Maintain accurate financial records, process invoices and monitor debts.
• Support administration of Council rates and contact details maintenance.

Skills

Accounts receivable

Debt collection

Financial systems

Microsoft Office

Tools

MS Excel

Financial software

Databases

Job description

Revenue and Payments/Revenue and Payments/Finance & Procurement

Full Time/Permanent

Sydney

Revenue and Payments/Revenue and Payments/Finance & Procurement

Full Time/Permanent

$88,594.00 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We are seeking a motivated, organised and customer focused Business Support Officer to join our Accounts Receivable and Rates team.

In this role, you will contribute to the effective delivery of accounts receivable and rates administration services by maintaining accurate financial records, processing invoices, monitoring and following up outstanding debts, sourcing and maintaining contact details, and supporting the administration of Council rates.

We're looking for applicants with:

• A proven ability to deliver high volume of work, with a strong focus on accuracy and attention to detail
• Demonstrated reasoning and problem solving skills in the resolution of enquiries and work related issues
• The ability to work independently and collaboratively as part of a team, building effective working relationships within and across teams
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with a range of stakeholders
• Confidence using financial systems, databases, spreadsheets and Microsoft Office applications
• Previous experience in debt collection would be an advantage
• Experience in local government rates administration and accounts receivable, which would be highly regarded

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by11:59 pm, Wednesday 11 November 2026.

For more information, contact Inna Skougarevskaya Accounts Receivable Manager on 02 9246 7***.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• We provide 26 weeks of paid parental leave for all new parents, supporting diverse and inclusive families
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why acareer at the City of Sydneymight be right for you.

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, and those from culturally diverse backgrounds are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us *************@cityofsydney.nsw.gov.auor 02 9265 9***.