Rail Service Delivery Lead - Team Coaching & Ops Impact

Pacific National; North Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Fitness Passport

Purchase leave program

EAP access

Job summary

Pacific National in Sydney is seeking a Service Delivery Manager to lead the Coal Planning team, guiding service delivery across seven coal rail systems. This role focuses on coordinating ~300 weekly train trips with safety and customer commitments at the forefront.

Reporting to the Regional Planning Manager – Coal, you will coach leaders, drive data-driven improvements and foster a high-performance, collaborative culture across Queensland and New South Wales.

Qualifications

• Proven leadership experience in operational service delivery within rail, heavy transport or a comparable logistics environment.
• Ability to coach leaders and build a positive, collaborative culture.
• Strong judgment and problem-solving in a dynamic operating environment.
• Demonstrated safety mindset and commitment to customer delivery.
• Experience using performance data to drive operational improvements.

Responsibilities

• Lead the teams coordinating approximately 300 train trips per week, balancing safety, customer commitments and network demands.
• Report to the Regional Planning Manager – Coal and guide complex operational decisions during disruptions.
• Identify constraints and opportunities to improve service reliability and delivery against contracts.
• Use performance data to drive improvements across Queensland and New South Wales.
• Ensure teams have resources, training and tools to coordinate train services safely.
• Build strong partnerships across Planning, Operations, Commercial, Customer and Maintenance.
• Develop future leaders through coaching and succession planning.

Skills

Rail operations leadership

Coaching leaders

Safety leadership

Data-driven decision making

Business partnering

Change management

Complex rail operations knowledge

Education

Management, logistics or related discipline

Job description

Pacific National in Sydney is seeking a Service Delivery Manager to lead the Coal Planning team, guiding service delivery across seven coal rail systems. This role focuses on coordinating ~300 weekly train trips with safety and customer commitments at the forefront.

Reporting to the Regional Planning Manager – Coal, you will coach leaders, drive data-driven improvements and foster a high-performance, collaborative culture across Queensland and New South Wales.