Coal Rail Service Delivery Leader

Pacific National; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

Novated leasing

Fitness Passport

Purchase leave program

Access to our EAP program through S̲o̲

Résumé du poste

Pacific National in Sydney is seeking a Service Delivery Manager to lead the Coal Planning team, influence operational performance and ensure safe, reliable service for our customers across NSW and Queensland.

You will coordinate around 300 train trips weekly, coach five Service Delivery Superintendents and build strong partnerships with Planning, Operations, Commercial, Customer and Maintenance teams to deliver against customer contracts.

Qualifications

• Proven leadership experience in operational service delivery within rail, heavy transport or a comparable logistics environment.
• Ability to lead through others, coach leaders and build a positive, collaborative culture.
• Sound judgement and strong problem-solving skills in a dynamic operating environment.
• Demonstrated safety mindset and commitment to delivering for customers.
• Experience using performance data to improve operational outcomes and lead meaningful change.
• Strong business partnering skills to align teams around shared priorities.
• Knowledge of complex rail operations; qualifications in management, logistics, business or related discipline are highly regarded.

Responsabilités

• Lead the teams coordinating approximately 300 train trips each week, balancing safe operations, customer commitments and the changing demands of a complex rail network.
• Guide complex operational decisions, helping teams respond to disruptions and manage changes to the service plan with safety at the forefront.
• Identify network constraints and opportunities to improve service reliability, efficiency and delivery against customer contracts.
• Use performance data to drive improvements in systems, processes and ways of working across Queensland and New South Wales.
• Ensure teams have the resources, training and tools to coordinate train services safely and effectively.
• Build strong partnerships across Planning, Operations, Commercial, Customer and Maintenance teams.
• Create an engaged, accountable team culture and develop future leaders through coaching and succession planning.

Connaissances

Leadership

Coaching

Problem-solving

Safety mindset

Data-driven decisions

Business partnering

Rail operations knowledge

Description du poste

Pacific National in Sydney is seeking a Service Delivery Manager to lead the Coal Planning team, influence operational performance and ensure safe, reliable service for our customers across NSW and Queensland.

You will coordinate around 300 train trips weekly, coach five Service Delivery Superintendents and build strong partnerships with Planning, Operations, Commercial, Customer and Maintenance teams to deliver against customer contracts.