Rail Operations & Continuous Improvement Lead

UGL Pty Limited; Gosford; On-site; AUD 140,000 - 180,000; Full time

Job summary

UGL Transport is seeking an experienced Operational Support Manager to join the NSW Passenger Project in Kangy Angy, NSW. You will provide leadership across governance, reporting, customer engagement and change management, partnering with customers, operational leaders and technical specialists to drive performance and safe, reliable rail services.

This hands-on role requires collaboration with maintenance, engineering and project teams to deliver continuous improvement, manage HSSE

Qualifications

• Experience in rail or passenger transport operations.
• Proven ability to lead cross-functional teams.
• Strong governance and reporting capabilities.

Responsibilities

• Lead operational governance and customer reporting activities.
• Manage customer and stakeholder relationships.
• Oversee incident reporting and attribution management processes.
• Drive operational excellence and continuous improvement initiatives.
• Support strategic projects, Engineering Change Requests and business enhancements.
• Work closely with maintenance, engineering, operational and project teams to achieve performance objectives.

Skills

Leadership

Stakeholder engagement

Change management

Governance reporting

Continuous improvement

Safety culture

Job description

UGL Transport is seeking an experienced Operational Support Manager to join the NSW Passenger Project in Kangy Angy, NSW. You will provide leadership across governance, reporting, customer engagement and change management, partnering with customers, operational leaders and technical specialists to drive performance and safe, reliable rail services.

This hands-on role requires collaboration with maintenance, engineering and project teams to deliver continuous improvement, manage HSSE