Quality Support

Arcare Aged Care; Central Coast; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Above Award Rates

Significant employee discounts for App

Discounts: Apple, Samsung, Travel, Gy​

Uniform, meals, shifts & publichols

Paid training and development days

Reward & Recognition programs

Employee Assistance Program

Job summary

Arcare Aged Care is seeking a Quality Support Officer to work across NSW residences in a full-time role. The position requires travel to Central Coast three days per week and supports the quality team with auditing, education, and governance activities.

You will mentor managers and staff on aged care quality and compliance, contribute to quality improvement, and assist with accreditation preparation. The role offers career progression and development opportunities.

Qualifications

• Registered or Enrolled Nurse is required.
• Current AHPRA Registration must be held.
• Knowledge of Aged Care Act, Standards, Guidelines and Regulations is required.
• Adaptable, passionate and willingness to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

Responsibilities

• Support Residence Managers in ensuring systems and processes are maintained.
• Accurate auditing and timely reporting to Residence Managers, Regional Operational Managers, State Operation Managers and GM Clinical Governance/Client Safety.

Skills

Registered nurse

AHPRA registration

Aged Care Act knowledge

Adaptable

Team player

Strong communication

Job description

Quality Support Officer - NSW

• Full-time opportunity working across residences in NSW
• Required to travel to Central Coast (3 days/week)
• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
• Paid training days + opportunities for professional dev. and Career Progression

About Arcare

As one of Australia’s leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

Your responsibilities include supporting Residence Managers in ensuring systems and processes are maintained. Ensuring accurate auditing and reporting to Managers. Acting as a mentor to managers and staff in developing their understanding of aged care quality and compliance which will make you an integral part of the Quality team.

Your primary functions will be:

• Support role to residence managers in ensuring systems and processes are maintained.
• Accurate auditing and reporting to Residence Managers, Regional Operational Managers, State Operation Managers the General Manager Clinical Governance and Client Safety is conducted in a timely manner.
• Contribute to the quality improvement processes at Arcare.
• Assist residence managers and other in preparation for accreditation visits by the Quality Agency.
• Provide education to staff as appropriate regarding the accreditation standards and other quality issues.
• Act as a mentor to managers and staff in developing their understanding of aged care quality and compliance.

Skills & Experience

• Registered or Enrolled Nurse.
• Current AHPRA Registration.
• Knowledge of Aged Care Act, Standards, Guideline and Regulations.
• Adaptable, passionate and willingness to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

Ready to Apply

Our people and culture set us apart and our ongoing focus of working together as one team.

Arcare values diversity within our workforce and is an equal opportunity employer.