Quality Support Officer

Arcare; Gold Coast City; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Above Award Rates

Employee discounts (Apple, Samsung, Tr

Uniform allowance

Job summary

Arcare Aged Care is seeking a skilled Clinical Manager/Quality professional to support Residence Managers across Queensland sites, ensuring systems and processes are maintained and compliant with accreditation standards.

You will mentor managers and staff, conduct audits and reporting, contribute to quality improvement, and support accreditation readiness. Current AHPRA registration and aged care knowledge are essential.

Qualifications

• Registered or Enrolled Nurse with current AHPRA registration.
• Knowledge of the Aged Care Act, Standards, Guidelines and Regulations.
• Adaptable, collaborative and excellent communicator.

Responsibilities

• Support Residence Managers to maintain systems and processes.
• Ensure accurate auditing and timely reporting to multiple managers.
• Contribute to quality improvement initiatives within Arcare.
• Assist in accreditation preparation and education on standards.
• Mentor managers and staff in aged care quality and compliance.

Skills

Nursing

AHPRA Registration

Aged Care Act knowledge

Teamwork

Communication

Education

Nursing qualification

Job description

• Job stability with meaningful and deeply rewarding work
• Promotes and Supports a Healthy Work-Life Balance
• Clinical Manager experience is desirable
• Current AHPRA registration required
• Full-time role covering Parkwood, Helensvale and Pimpama sites

About Arcare

As one of Australia’s leading aged care providers, we have over 60 residences in QLD, NSW, VIC and SA, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

Travelling across the Sunshine Coast and working remotely for our North Shore site, your responsibilities include supporting Residence Managers in ensuring systems and processes are maintained. Ensuring accurate auditing and reporting to Managers. Acting as a mentor to managers and staff in developing their understanding of aged care quality and compliance, which will make you an integral part of the Quality team.

Your primary functions will be:

• Support role to residence managers in ensuring systems and processes are maintained.
• Accurate auditing and reporting to Residence Managers, Regional Operational Managers, State Operations Managers, the General Manager, and Clinical Governance and Client Safety is conducted in a timely manner.
• Contribute to the quality improvement processes at Arcare.
• Assist residence managers and others in preparation for accreditation visits by the Quality Agency.
• Provide education to staff as appropriate regarding the accreditation standards and other quality issues.
• Act as a mentor to managers and staff in developing their understanding of aged care quality and compliance.

Skills & Experience

• Registered or Enrolled Nurse.
• Current AHPRA Registration.
• Knowledge of the Aged Care Act, Standards, Guidelines, and Regulations.
• Adaptable, passionate and willing to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

Grow Your Career with Arcare Aged Care

Join Arcare, a leading provider of residential aged care across Victoria, New South Wales, South Australia, the ACT, and Queensland. We offer a range of services including permanent, respite, palliative, and dementia care.

At Arcare Aged Care, we foster a supportive culture and offer career growth opportunities with ongoing training and development. Work in beautiful and purpose-built residences that provide high-quality care.

Make a difference in the lives of older Australians.

Explore exciting career opportunities today.

Grow Your Career with Arcare Aged Care

Join Arcare, a leading provider of residential aged care across Victoria, New South Wales, South Australia, the ACT, and Queensland. We offer a range of services including permanent, respite, palliative, and dementia care.

At Arcare Aged Care, we foster a supportive culture and offer career growth opportunities with ongoing training and development. Work in beautiful and purpose-built residences that provide high-quality care.

Make a difference in the lives of older Australians.

Explore exciting career opportunities today.

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