Quality & Operational Excellence Manager

USTBC ABB Installation Products Inc.; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

ABB Motion in Australia seeks a Senior Quality Leader to deploy and lead the local quality strategy across the organization, shaping the Integrated Management System, driving prevention, and sustaining world-class performance. You will coordinate cross-functional teams and ensure certification requirements are met.

Reporting to the Lead Division Manager, you will influence management, monitor KPIs, coach teams, and oversee CAPA investigations, using Lean Six Sigma to deliver continuous

Qualifications

• 5+ years of experience leading or supporting QMS within a highly regulated environment.
• Strong understanding of Lean Six Sigma and DMAIC methodologies with a proven ability to drive continuous improvement initiatives.
• Ability to analyse, trend, and present quality data to support strategic decision-making.
• Experience leading or supporting complex investigations, including root cause analysis and CAPA implementation.
• Strong coaching, influencing, and stakeholder management skills, promoting quality compliance and process improvement.

Responsibilities

• Influencing and consulting with management to shape the design and development of the IMS for a robust and sustainable Quality Management Function.
• Ensuring appropriate internal and external communication relevant to quality management system.
• Implementing short, medium- and long-term strategy to develop the quality management system based on risks and opportunities.
• Establishing a closed-loop quality cycle from initial customer engagement to final delivery.
• Work with Sales to monitor customer requirements, expectations and leading quality indicators.
• Coaching teams or individuals to improve core business processes (Sales, Tendering, Invoicing, etc).
• Support and review complex investigations to ensure root cause is determined and CAPA actions are raised.

Skills

Lean Six Sigma

DMAIC

Quality data analysis

Stakeholder management

Coaching

Education

Bachelor's degree in Engineering

Tools

SAP

Salesforce

Qualtrics

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Lead Division Manager

Your role and responsibilities

In this role, you will have the opportunity to deploy and lead the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams, with the aim to achieve and exceed customer expectations while ensuring sustainable operations. Each day, you will drive the local quality system through the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by coordinating the efforts of all necessary local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance and ensuring that the necessary certification requirements are met throughout the organization.

The work model for the role is: hybrid

This role is contributing to the Motion Australia Business Area, with specific focus on Motion Low Voltage Motors (MOIM), Motion Service (MOSE), Motion High Power (MOHP) and Motion Drives Products (MODP) divisions. Main stakeholders are Motion Local Division Managers, Motion HSE Manager, Country HSE Lead, Electrification and Automation Business Area HSEQ leaders.

You will be mainly accountable for:

• Influencing and consulting with management within the local ABB unit to innovatively shape the design and development of the IMS (Integrated Management System) so that the Quality Management Function is robust and sustainable.
• Ensuring appropriate internal and external communication relevant to quality management system.
• Implementing short, medium- and long-term strategy to develop the quality management system, based on identified risks and opportunities, in collaboration and agreement with the local management team.
• Establishing a closed-loop quality cycle from initial customer engagement to final product or service delivery.
• Work with Sales to monitor customer requirements, expectations and leading quality indicators.
• A secondary deliverable is coaching teams or individuals to improve core business processes (Sales, Tendering, Invoicing, etc)
• Support and review complex investigations to assure root cause is determined and corrective and preventive actions are raised in accordance with ABB's quality policy.

Qualifications for the role

• Minimum 5 years' experience leading or supporting Quality Management Systems (QMS) within a highly regulated environment, ideally in technology, manufacturing, repair, or service operations.
• Strong understanding of Lean Six Sigma and DMAIC methodologies, with a proven ability to drive continuous improvement initiatives.
• Ability to analyse, trend, and present quality data to support strategic decision-making and proactive quality improvement.
• Experience leading or supporting complex investigations, including root cause analysis and implementation of corrective and preventive actions (CAPA).
• Strong coaching, influencing, and stakeholder management skills, with the ability to promote quality compliance and process improvement across diverse teams.
• Bachelor's degree in Engineering or a related technical discipline (or equivalent experience), with Australian Citizenship required. SAP, Salesforce, and Qualtrics experience is advantageous.

What's in it for you?

• Work across multiple locations nationally and build relationships with stakeholders at all levels.
• Gain exposure to AI tools that improve efficiency, data management, and workflow automation.
• Access competitive benefits including Bupa Health Cover, Novated Leasing, and performance-based incentives.
• Enjoy additional rewards through the Employee Share Acquisition Program and referral bonuses of up to $2,500.
• Save on everyday expenses with discounts on ABB products, travel, accommodation, and Lenovo technology.

More about us

ABB Motion is a global leader in motors and drives, creating value for customers and partners through domain expertise, technology, and services that optimize energy use, improve safety and reliability, and achieve precise control. Our portfolio spans IEC LV motors, NEMA motors, high-power motors and generators, drive products, and life-cycle services - enabling industries to run more productively and sustainably around the clock. In Australia, ABB Motion supports key sectors including mining, oil and gas, water and utilities, food and beverage, and general manufacturing, with nation wide service presence backed by a global network across more than 60 countries.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.