Quality Officer

EBOS Group; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Diversity & inclusion

Job summary

EBOS Group's Healthcare Logistics division seeks a Quality Officer – Document Writer to support the Quality Management System during the SAP ECC 6.0 to EWM transition. You will collaborate with Operations, IT and Quality to maintain high standards in a regulated healthcare logistics environment.

The role focuses on process validation, document control, inventory investigations and CAPA, driving continuous improvement and operational excellence across the distribution network.

Qualifications

• Experience in Quality Officer/Coordinator roles within healthcare or regulated logistics.
• Hands-on SAP (ECC/WM/EWM) or similar warehouse management/ERP systems experience.
• Strong understanding of warehouse, distribution, inventory control and supply chain processes.
• Experience developing SOPs and controlled quality documentation.
• Excellent analytical and problem-solving skills to investigate inventory discrepancies.
• Strong communication and stakeholder engagement across Operations, IT and Quality teams.
• Ability to document the ECC 6.0 to EWM transition for HCL.

Responsibilities

• Validate warehouse quality processes and system controls during SAP EWM implementation and ongoing optimization.
• Develop, maintain and control SOPs, work instructions and quality documentation.
• Review incoming goods documentation and support release-for-supply activities per GDP.
• Manage quality holds, quarantined stock and disposition activities with accurate system transactions.
• Conduct document reviews including CoAs, batch records and temperature monitoring records.
• Assist with audits, deviations, CAPA investigations, training, and continuous improvement across warehouse operations.

Skills

SAP experience (ECC/WM/EWM)

Quality documentation

Inventory control understanding

Analytical problem solving

Stakeholder engagement

Tools

SAP

Job description

Healthcare Logistics (HCL) has operated within the healthcare market for more than 20 years as a trusted 3PL and 4PL healthcare distribution provider.With a proven track record of delivering practical and solutions for our pharmaceutical and healthcare partners, based on a foundation of robust quality systems and a commitment to excellence, safety, and service. At HCL we offer a wide menu of services tailored to the individual needs of our customers. These services include warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more.

HCL are a division of Healthcare and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity

Healthcare Logistics is seeking a Quality Officer – Document Writer to support the ongoing operation of our Quality Management System while playing a key role in the transition from SAP ECC 6.0 to SAP Extended Warehouse Management (EWM). Working closely with Operations, IT, Supply Chain and Quality teams, you will help ensure warehouse processes, quality controls and documentation are maintained to the highest standards in a regulated healthcare logistics environment. This is an exciting opportunity for a quality-focused professional with strong systems and warehouse experience to contribute to a major business transformation. You will be involved in process validation, document control, inventory investigations, compliance activities and continuous improvement initiatives, helping to embed new ways of working and ensure operational excellence across our distribution network.

What you will do

• Support the implementation and ongoing optimisation of SAP EWM by validating warehouse quality processes and system controls.
• Develop, maintain and control SOPs, work instructions and quality documentation within the Quality Management System.
• Review incoming goods documentation and support release-for-supply activities in line with GDP and company requirements.
• Manage quality holds, quarantined stock and disposition activities, ensuring accurate system transactions and inventory controls.
• Conduct documentation reviews including batch records, Certificates of Analysis (CoAs), temperature monitoring records and other controlled quality documents.
• Assist with audits, deviations, CAPA investigations, training activities and continuous improvement initiatives across warehouse operations.

What we are looking for

• Previous experience in a Quality Officer, Quality Coordinator, Inventory Control or Warehouse Quality role within healthcare, pharmaceutical or regulated logistics environments.
• Hands-on experience using SAP (ECC, WM or EWM) or similar warehouse management and ERP systems.
• Strong understanding of warehouse, distribution, inventory control and supply chain processes.
• Experience developing and maintaining SOPs, work instructions and controlled quality documentation.
• Excellent analytical and problem-solving skills, with the ability to investigate inventory and system transaction discrepancies.
• Strong communication and stakeholder engagement skills, with the ability to work effectively across Operations, IT and Quality teams.
• Strong quality document writing skill to write process of HCL transition from ECC 6.0 to EWM

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to [e-mail]. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.