Quality Coordinator - Aged Care Services

City Of Playford; Adelaide; On-site; AUD 101,000 - 124,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development opportunities

Competitive salary package

Job summary

The City of Playford is seeking a dedicated quality, compliance and grant-funded aged care specialist to help deliver services that keep older residents connected and thriving. You will support continuous improvement and collaborate with staff, volunteers and contractors to ensure high standards and compliance with funding requirements.

Reporting to the Manager - Positive Ageing, you will analyse performance data, develop procedures, and partner to shape sustainable programs that meet community

Qualifications

• Experience in aged care, community services, quality management or related field.
• Knowledge of aged care, grant funding requirements and the Aged Care Act.
• Experience leading or supporting a team, including volunteers.
• Analytical, problem-solving and reporting skills.
• Excellent communication and stakeholder engagement.
• Ability to work autonomously and manage priorities.
• Qualifications in Aged Care, Community Services, Business or Quality Management.
• Experience with local government processes is desirable.

Responsibilities

• Coordinate and support delivery of grant-funded aged care services.
• Provide advice and support to staff, volunteers and contractors for compliance.
• Drive continuous improvement using feedback and data.
• Monitor, analyse and report on service performance data.
• Support data accuracy, reviews, accreditation and procedures.
• Partner with Manager to develop sustainable programs responsive to needs.
• Build relationships with community members, funding bodies and stakeholders.

Skills

Aged care experience

Aged care knowledge

Team leadership

Analytical skills

Stakeholder engagement

Autonomy

Continuous improvement

Qualifications in aged care

Management experience

Community engagement

Education

Aged Care / Community Services qualifications

Management qualification

Job description

Full Time / Fixed-Term Contract to June 2027, with the potential for extension

Starting from $112,404 + Superannuation (Starting salary)

At the City of Playford, we are committed to helping people remain connected, active and independent as they age. Working as part of our Positive Ageing team, you'll play a key role in ensuring our services remain innovative, compliant, sustainable and focused on what matters most, delivering positive outcomes for older people. This role combines quality and compliance with practical service delivery, team support and genuine community connection. If you're passionate about quality service delivery, continuous improvement and making a genuine difference in the lives of others, we'd love to hear from you.

Why this role?

This is your opportunity to combine your expertise in quality, compliance and service improvement with work that creates real community impact.

Reporting to the Manager - Positive Ageing, you will play a key role in supporting the delivery, quality and continuous improvement of our grant-funded services. From social programs that promote connection and independence, to nutritious meals and community transport services, you will help create positive ageing experiences that make a real difference in people's lives.

No two days will be the same. One day you may be analysing service performance data and identifying opportunities for improvement, while the next you could be collaborating with stakeholders, supporting contractors and volunteers, implementing new processes or developing innovative solutions that strengthen service delivery.

This is more than a quality and compliance role. It's an opportunity to shape services, drive improvements and ensure older people remain connected, active and supported within their community.

What you will get to do

• Coordinate and support the delivery of high-quality, grant-funded aged care services that improve outcomes for older people in our community.
• Provide advice, guidance and support to staff, volunteers and contractors to ensure exceptional service delivery and compliance with legislative, funding and quality requirements.
• Drive continuous improvement by using feedback, service data and industry insights to enhance customer experience, operational effectiveness and program outcomes.
• Monitor, analyse and report on service performance data to support informed decision-making, funding obligations and future planning.
• Support data accuracy, reviews, accreditation activities and the development of procedures and operational frameworks.
• Partner with the Manager to review and develop sustainable programs that respond to community needs, funding opportunities and aged care reform.
• Build strong relationships with community members, funding bodies and internal stakeholders to strengthen service delivery and collaboration.
• Stay informed of emerging trends, legislative changes and opportunities within the aged care sector, contributing to the ongoing development of Positive Ageing services.

What you will bring

You are a collaborative and innovative professional who is passionate about delivering quality services that make a meaningful difference to the lives of older people. Bringing experience in a similar role and a strong understanding of aged care, community services and grant funding, you thrive on finding better ways of working, building positive relationships and balancing competing priorities to achieve positive outcomes for the community.

You will also bring:

• Experience in aged care, community services, quality management, compliance or a related field.
• Demonstrated knowledge of aged care, grant funding requirements and the Aged Care Act.
• Experience leading or supporting a team, including volunteers.
• Highly developed analytical, problem-solving and reporting skills.
• Exceptional communication and stakeholder engagement skills, with the ability to build trusted relationships across diverse groups.
• The ability to work autonomously, manage competing priorities and meet deadlines.
• A proactive and innovative approach to continuous improvement and service excellence, utilising quality reporting and client management systems.
• Relevant qualifications in Aged Care, Community Services, Business, Quality
• Management or a related discipline, or equivalent demonstrated experience.
• Experience working with community groups and agencies, together with an understanding of local government processes and its role within the community, is desirable but not essential.

What's in it for you?

At the City of Playford, you will join a supportive and collaborative organisation that values people, innovation and community impact.

In return, you will enjoy:

• Meaningful work that directly improves outcomes for older people in our community.
• The opportunity to influence and shape the future delivery of aged care services.
• A supportive team culture where collaboration, learning and continuous improvement are encouraged.
• The chance to work across a diverse range of programs, stakeholders and initiatives.
• Fixed-term contract through to June 2027, with the potential for extension subject to funding.
• Professional development opportunities and ongoing learning.
• Flexible working arrangements that support work-life balance.
• A competitive salary package and access to a range of employee benefits.

More information

Further information on the role accountabilities, and essential and desirable criteria can be found in the attached Position Description

For a confidential discussion or to obtainadditionalinformation, please contact

Georgia Proctor, Manager - Positive Ageing on 0456 366 632 or by email for a confidential discussion.

Applications close at 12:00pm on Wednesday 28th October 2026

The City of Playford values diversity and work life balance. If you require any reasonable adjustments to be made to support you in submitting your application including alternative vacancy formats and application options, please refer to the Manager's contact details above. Any information provided will be kept confidential and will only be used to support your access to fully participate in the recruitment process.