Quality Officer

Darebin City Council; City of Darebin; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Supportive team environment

Professional development

Collaborative workplace

Meaningful impact

Job summary

Darebin City Council seeks an experienced Quality Officer to join its Supported and Connected Living Department, strengthening quality, compliance and continuous improvement in aged care services.

This role collaborates across the department to identify improvement opportunities, develop policies, and support staff through quality and compliance training to meet regulatory requirements.

Qualifications

• Strong understanding of quality management, risk and compliance within aged care or a similarly regulated environment.
• Excellent communication, analytical and stakeholder engagement skills.

Responsibilities

• Lead compliance activities relating to Quality Standards and audits.
• Maintain the Continuous Improvement Plan and update workforce resources.
• Coordinate policy updates and seek feedback from management.
• Support systems and work practices to maximise quality outcomes and efficiency.

Skills

Quality management

Risk management

Compliance

Stakeholder engagement

Communication

Education

Relevant degree or diploma

Job description

• Salary commencing at $99,917 per annum (plus superannuation)
• Convenient Preston location, close to public transport

• Permanent, Full time
• Salary commencing at $99,917 per annum (plus superannuation)
• Convenient Preston location, close to public transport

We are seeking an experienced and motivated Quality Officer to join our Supported and Connected Living Department and play a key role in strengthening quality, compliance and continuous improvement across our aged care services.

This is an opportunity to make a meaningful contribution to the delivery of high-quality, consumer-focused services while supporting teams to meet legislative, regulatory, funding and accreditation requirements.

About the role:

You will work collaboratively across the department to identify opportunities for improvement, strengthen quality systems, develop and review policies and practices, and support staff through relevant quality and compliance training.

You will:

• Lead compliance activities relating to Quality Standards, including leading Departmental processes for Quality Audits, maintaining the Departmental Continuous Improvement Plan and support the development, review and update of workforce resources, such as policies, manuals, process documents and frameworks.
• Coordinating policy updates with relevant team members, seeking feedback and approval from management and ELT as required.
• To support the development and review of systems, processes and work practices aimed at maximising quality outcomes for clients, and operational efficiency and accountability.
• Support and contribute to effective change processes relating to the transition to the new service model and practices required by the Commonwealth Aged Care reforms, including the new Aged Care Act, strengthened Quality Standards and Code of Conduct

About you:

The successful candidate will bring a strong understanding of quality management, risk and compliance within aged care or a similarly regulated environment, together with excellent communication, analytical and stakeholder engagement skills.

We are looking for:

• Degree or Diploma relevant to the position, and/or substantial knowledge, skills and experience in delivery of aged care services
• A current employee Working with Children Card.
• A current Victorian Driver’s Licence.

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengths our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

Applications close on 15 October 2026 11:30pm.

Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.

For a confidential discussion about the role and the opportunity, contact Anja Hauenschild on 8470- 8639.

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.