Aged Care Services Administration & Accounts Officer

Western District Health Service; Hamilton; On-site; AUD 51,000 - 54,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Supportive team

Diverse aged care programs

Work-life balance

Job summary

Western District Health Service in Hamilton, VIC is seeking an organised Aged Care Services Administration & Accounts Officer to provide administrative and financial support across community and aged care programs.

The role covers invoicing, payroll-related tasks, rostering, data management and effective service coordination to ensure high-quality, compliant care for clients, residents and staff in a busy team environment.

Qualifications

• Strong customer service and stakeholder engagement skills.
• Excellent written, verbal and telephone communication skills.
• High level of accuracy and attention to detail.
• Demonstrated organisational skills and ability to manage competing priorities.
• Experience handling confidential information and privacy requirements.
• Current Police Check, Driver's Licence, and NDIS/NDIS checks or willingness to obtain.

Responsibilities

• Administrative support across Aged Care Services, maintaining accurate information and records.
• Reconcile Home Care Package accounts, manage invoices, follow up outstanding accounts and assist with payroll-related activities.
• Coordinate Community Transport, property maintenance, home modifications, and client service changes.
• Maintain the Service Provider Register, upload to Medicare/government systems, and ensure timely reporting.
• Create and administer rosters, cover leave, and support service delivery.

Skills

Administration

Finance experience

Customer service

Communication

Attention to detail

Organisational skills

Privacy/compliance

MS Office

Education

Administration/finance related qualification or equivalent experience

Tools

Microsoft Office

Job description

Aged Care Services Administration & Accounts Officer

Aged Care Services | Western District Health Service

• Permanent Part Time – 64 hours per fortnight
• Hamilton, Victoria
• $30.76 per hour + Superannuation + Salary Sacrifice Benefits
• Join a values-driven organisation making a meaningful impact in rural healthcare

Support vital services for older members of our community

Western District Health Service is seeking a highly organised and customer-focused Aged Care Services Administration & Accounts Officer to join our Aged Care Services team.

This important role provides administrative and financial support across a range of community and aged care programs, including Support at Home, Community Support Services, the Transition Care Program and Community Transport. You will play a key role in ensuring services are delivered efficiently and effectively for clients, residents, families, staff and external stakeholders.

Working within a busy and supportive team environment, you will contribute to high-quality service delivery through accurate financial administration, responsive customer service and effective coordination of a range of aged care support activities.

What You’ll Be Doing

Administrative Support

Provide professional administrative support across Aged Care Services, ensuring information, documentation and records are maintained accurately and efficiently.

Accounts & Financial Administration

Reconcile Home Care Package accounts, manage invoices, follow up outstanding accounts where appropriate and assist with purchasing and payroll-related activities.

Service Coordination

Support the coordination of Community Transport, Property Maintenance, Home Modifications and client service changes while ensuring service information remains current and accurate.

Data Management & Compliance

Maintain the Service Provider Register, upload information to Medicare and government systems, and ensure reporting requirements are completed accurately and within required timeframes.

Rostering & Team Support

Create and administer Community Support Worker rosters, provide leave coverage across the team and support the effective operation of Aged Care Services.

Assist with process improvements, system enhancements and the effective use of technology to support quality service delivery across the department.

What You Bring

• Qualifications in administration, finance or a related field, or equivalent experience
• Relevant administration and/or finance experience
• Strong customer service and stakeholder engagement skills
• Excellent written, verbal and telephone communication skills
• High level of accuracy and attention to detail
• Demonstrated organisational skills and ability to manage competing priorities
• Experience working with confidential information and maintaining privacy requirements
• Proficiency in Microsoft Office applications and the ability to learn new software systems
• Ability to work both independently and collaboratively within a team environment
• Current Police Check (or willingness to obtain)
• Current Driver's Licence
• Current NDIS Check (or willingness to obtain)
• Rights to work in Australia

Why Join Western District Health Service?

About Us

At Western District Health Service, we are committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg regions. Working within our Aged Care Services team, you'll join an organisation known for its strong community connections, collaborative culture and commitment to excellence.

We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

Discover Life in Hamilton

Hamilton offers an exceptional regional lifestyle, combining affordable living, quality schools, excellent sporting facilities and easy access to the Grampians National Park and Victoria's stunning southwest coastline.

To learn more about WDHS, visit: ********************************>

To explore the region, visit: **********************************************************>

What We Offer

• Salary packaging benefits
• Ongoing professional development and education support
• Supportive and collaborative team environment
• Diverse and rewarding work across a range of aged care programs
• Opportunity to make a meaningful difference in the lives of older people
• Meaningful work within a respected rural health service
• Excellent work-life balance in a welcoming regional community

For more information, view the Position Description: Link

For a confidential discussion, contact Michelle McGrath, Acting Aged Care Services Manager, on ************ or *************************

Applications close: 7th of October 2026

Applications will be reviewed as received. Early applications are encouraged.

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team on ************.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.

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Aged Care Services Administration & Accounts Officer • Hamilton, VIC, AU