Quality & Compliance Officer

E4 People; Sydney; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

E4 People is seeking a Quality & Compliance Officer for a well-established residential aged care provider in New South Wales. The role oversees quality, compliance and clinical governance across multiple nursing homes, including Pymble facilities.

You will monitor, audit and strengthen quality across sites, perform desktop and onsite audits, identify gaps and drive corrective actions, and contribute to policy development, risk management and continuous improvement across the organisation.

Qualifications

• Extensive experience in residential aged care.
• Current AHPRA registration and a National Police Certificate.
• Experience conducting audits and supporting corrective actions.
• Familiarity with Aged Care Quality Standards and quality management systems.
• Willingness to travel across care homes for onsite support.

Responsibilities

• Monitor, audit and strengthen quality and compliance across residential aged care homes.
• Conduct desktop and onsite audits; identify gaps and support corrective actions.
• Collaborate with operational teams to implement improvement plans.
• Contribute to the Clinical Governance Framework and staff education.
• Support complaints management and risk/incidents oversight.

Skills

Quality management

Regulatory compliance

Audits

Clinical governance

Risk management

Tools

Compliance software

Job description

Details

Work Type: Permanent

Salary Range: $130,001+

Whats on Offer: Join a large well-established Aged Care Provider overseeing the Quality and Compliance functions across multiple Nursing Homes.

Description

Quality & Compliance Officer

A well-established, family-owned residential aged care provider in Pymble is seeking an experienced and clinically capable Quality & Compliance Officer to join the team and play a key role in strengthening quality, compliance and clinical governance across its residential aged care homes.

If you are experienced in residential aged care, confident working across quality and compliance, and comfortable engaging with people at all levels, this role offers the chance to make a genuine impact while continuing to develop your career within a long-established NSW aged care provider.

About the Role

As a key member of the Quality and Compliance team, you will monitor, audit and strengthen quality and compliance across the residential aged care homes.
This role combines quality assurance, regulatory compliance, clinical governance, complaints management and continuous improvement within a hands-on, multi-site environment.
You will conduct both desktop and onsite audits, identify compliance gaps, support corrective actions and provide practical guidance to operational teams. You will also contribute to quality improvement initiatives, staff education, risk management, incident oversight and the ongoing development of the Clinical Governance Framework.

Key Responsibilities

• Conduct desktop and onsite audits of services, systems and documentation across Care homes
• Identify compliance gaps and work collaboratively with operational teams to implement corrective actions and improvement plans
• Monitor audit recommendations, quality indicators, incidents and complaints to identify trends, risks and opportunities for improvement
• Support complaints management, including gathering information, conducting interviews, documenting investigations and assisting with Commission complaints
• Contribute to the development of policies, procedures and the Clinical Governance Framework, while facilitating quality meetings, workshops and continuous improvement discussions

About You

You are an analytical, practical and highly accountable professional who genuinely cares about improving outcomes for residents, families and the teams who support them.
You will also bring:

• Full unrestricted working rights in Australia
• Extensive experience in residential aged care, with a strong understanding of aged care regulatory requirements
• Current AHPRA registration and a current National Police Certificate
• Demonstrated experience conducting audits and supporting corrective action, quality improvement and compliance processes in league with the Aged Care Quality Standards
• Experience with quality management systems and compliance software, together with the ability and willingness to travel across Care homes for onsite support

What's on Offer

• Opportunity to join an award-winning, family-owned aged care provider with five decades of experience across NSW
• Work closely with experienced operational leaders and the corporate team
• Supportive, collaborative and caring team culture
• Opportunity to contribute across quality, compliance, risk and clinical governance
• Career progression and leadership development opportunities
• Free onsite parking at the Pymble Head Office and Health Care homes
• Meaningful work where you can directly contribute to safe, high-quality care and continuous improvement