Quality & Compliance Manager

Zenith Executive Search; City of Melbourne; On-site; AUD 119,000 - 161,000; Full time

Benefits offered by this job

Salary packaging

Senior leadership support

Inclusive work environment

Job summary

Zenith Executive Search is recruiting for a Quality and Compliance Manager in Melbourne to partner with the CEO in driving continuous improvement, governance, and compliance across an established residential aged care provider.

The role focuses on leading audits, maintaining compliance frameworks, and coordinating regulatory responses while fostering a culture of safety and quality care. You will work with senior leadership to enhance outcomes and staff capability.

Qualifications

• Experience in audit methodologies and compliance monitoring.
• Strong data analysis and report preparation skills.
• Excellent communication and stakeholder engagement abilities.
• Collaborative leadership with a values-based approach.

Responsibilities

• Oversee organisational compliance with Aged Care Quality Standards and regulatory requirements.
• Collaborate with management to ensure ongoing clinical and non-clinical compliance.
• Develop and maintain an organisation-wide audit program for accreditation and continuous improvement.
• Lead audit readiness activities and maintain traceable compliance documentation.
• Support registration renewals, variations, accreditation processes and regulatory audits.

Education

Registered Nurse (RN) registration

Job description

• $140k + Super + $18,550k Salary Packaging
• Leadership role - Residential Aged Care Provider
• Pivotal role to influence quality, governance and care outcomes

Our client is seeking an experienced Quality and Compliance Manager to join their Aged Care organisation and work in collaboration with the Chief Executive Officer to provide a culture of continuous improvement and ensure compliance with all legislation relevant to the provision of quality aged care. This is a well-run established residential provider in Melbourne where you can work with senior leadership and teams across the facility to enhance quality outcomes, compliance frameworks and culture.

Key Responsibilities:

• Oversee organisational compliance with the Aged Care Quality Standards, relevant legislation, and regulatory requirements.
• Collaborate with management and teams to ensure ongoing clinical and non-clinical compliance.
• Develop, implement, and maintain an organisation-wide audit program to support compliance, accreditation, and continuous improvement.
• Lead audit readiness activities, including management of evidence collection systems and maintenance of accurate, traceable compliance documentation.
• Support registration renewals, service variations, accreditation processes, and regulatory audits/visits.
• Monitor service delivery to ensure alignment between policies, procedures, and care practices.
• Drive quality improvement initiatives, workplace health and safety, and risk management to maintain a safe and compliant environment.
• Lead the development, review, and continuous improvement of organisational policies, procedures, and quality systems.
• Monitor regulatory obligations and ensure timely implementation of actions to meet legislative and compliance requirements.
• Maintain the organisational risk register and oversee tracking of key clinical indicators, compliance performance, and major risks.
• Prepare compliance reports for management and the Board, including recommendations and action plans arising from audits and reviews.
• Coordinate responses to external regulatory bodies, including the Aged Care Quality and Safety Commission and other agencies.
• Support management in addressing consumer feedback, complaints, and continuous improvement opportunities.
• Oversee mandatory training compliance and maintenance of the organisational Education Matrix.
• Build staff capability by promoting understanding of compliance requirements and audit expectations across all departments.

The Successful Candidate:

• Current registration as a Registered Nurse with experience in the aged care sector.
• Experience preparing for accreditation, audits and regulatory assessments.
• Knowledge and experience in audit methodologies, compliance monitoring, data analysis, and report preparation.
• Demonstrated values-based leadership style with a strong commitment to collaboration, accountability, and continuous improvement.
• Understanding of clinical governance, risk management, and quality improvement principles within an aged care setting.
• Knowledge of the Aged Care Quality Standards, Aged Care Act, Strengthened Quality Standards, and relevant regulatory frameworks.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Current National Police Check

What to expect in return:

• $140k + Super + $18,550 Salary Packaging
• Progressive aged care provider and support from senior leadership
• Opportunity to influence quality, governance and outcomes
• A role that balances autonomy and support
• Supportive and inclusive work environment
• Opportunity to make a meaningful difference