Quality Assurance Coordinator - Leeton

SunRice; Leeton; On-site; AUD 70,000 - 90,000; Full time

Job summary

SunRice is seeking a Quality Assurance Coordinator to protect and enhance quality and food safety across milling, flour, packing and rice cake operations. You will work on the factory floor, build relationships with production teams, investigate non-conformances, and drive continuous improvement with measurable impact.

In this hands-on role you will coordinate corrective actions, support both national and export customers, and partner with operations to ensure compliance with HACCP, SQF and food

Qualifications

• Experience in Quality Assurance within a food manufacturing environment.
• Passionate about food safety, quality and continuous improvement.
• Comfortable working closely with production teams on the factory floor.
• Strong communication skills across operators to senior leaders.
• Team-oriented with collaboration across functions.
• Experience managing customer complaints and corrective actions.

Responsibilities

• Support national and export customers by investigating product and quality issues
• Coordinate corrective actions and ensure products meet customer, regulatory and food safety requirements
• Work with operations and cross-functional teams as a quality and food safety advocate
• Foster a culture of excellence across the site
• Investigate issues, identify root causes and implement solutions
• Manage customer complaints, non-conformances and corrective actions

Skills

Quality Assurance

Food Safety

Root Cause Analysis

Cross-functional Collaboration

Communication Skills

Microsoft Office

Job description

As our Quality Assurance Coordinator, you'll play a key role in protecting and enhancing the quality and food safety standards behind some of Australia's most trusted food brands. Working across our milling, flour, packing and rice cakes operations, you'll be the link between quality, food safety and operations. This is a highly visible, hands-on role where you'll spend time on the factory floor, building strong relationships with production teams, investigating non-conformances and customer complaints, identifying root causes and driving continuous improvement initiatives that make a genuine impact.

Key responsibilities

• Support both national and export customers by investigating product and quality issues
• Coordinate corrective actions and help ensure products consistently meet customer, regulatory and food safety requirements
• Work closely with operations and cross-functional teams as a proactive advocate for quality and food safety
• Foster a culture of excellence across the site
• Investigate issues, identify root causes and implement solutions
• Manage customer complaints, non-conformances and corrective actions

About you

• Experience in Quality Assurance within a food manufacturing environment
• Passionate about food safety, quality and continuous improvement
• Comfortable working closely with production teams and spending time on the factory floor
• Strong communication skills and can confidently engage with everyone from operators through to senior leaders
• Thrive in a team environment and enjoy collaborating across different functions
• Experience managing customer complaints, non-conformances and corrective actions
• Exposure to export customer requirements and investigations (highly regarded)
• Proficient in Microsoft Office and can quickly learn new systems
• Knowledge of HACCP, SQF and food safety systems or willing to learn

About us

You'll be joining an experienced, close-knit and diverse Quality team where people genuinely support one another and work together to deliver safe, high-quality products enjoyed around the world. The team brings together long-serving employees with deep operational knowledge and newer team members from a range of cultural backgrounds, creating a collaborative environment where ideas are shared, experience is valued and everyone contributes to success.

Working closely with Operations, Continuous Improvement and Supply Chain teams, you'll build strong relationships across the site and have the opportunity to make a real impact.