Quality Assurance & Admin Lead — Multi-site Impact

Medicolegal Express; Melbourne; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Hands-on supervision

Multi-location teams

Management engagement

Quality impact

Competitive remuneration

Job summary

Medicolegal Express is a clinician-led medico-legal business expanding nationally. We seek a Quality Assurance & Administration Supervisor to oversee dispersed administrative teams, ensure accurate document processing, and maintain high standards in government and insurer contracts.

You will monitor compliance, drive process improvements, and liaise with medical specialists to meet tight turnaround times while supporting management with regular KPI reporting.

Qualifications

• Experience supervising or coordinating administrative teams, including remote staff.
• Exceptional attention to detail and experience managing complex, high-volume documentation.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Confident communicating with internal teams, medical specialists and other stakeholders.
• Experience monitoring service standards, reviewing work and identifying process improvements.

Responsibilities

• Supervise and support administrative teams working remotely and in person across multiple locations.
• Oversee complex document processing and administrative workflows, ensuring accuracy, completeness and consistency.
• Conduct regular quality checks and detailed reviews of administrative work, identifying errors and opportunities for improvement.
• Monitor compliance with government contracts, insurer requirements and other referrer-specific service standards.
• Liaise with medical specialists, manage expectations and proactively follow up on outstanding reports to meet agreed turnaround times.
• Identify potential KPI breaches, operational risks and service delays, escalating issues promptly.
• Monitor team productivity, provide feedback and support consistent performance standards.
• Prepare regular reports for management on quality, contractual compliance, specialist performance and operational KPIs.
• Support improvements to internal procedures, systems and administrative workflows.
• Assist with day-to-day administrative tasks and operational priorities as required.

Skills

Team supervision

Attention to detail

Organizational skills

Stakeholder communication

Quality monitoring

MS Office

Document systems

Tools

MS Office

Document management systems

Job description

Medicolegal Express is a clinician-led medico-legal business expanding nationally. We seek a Quality Assurance & Administration Supervisor to oversee dispersed administrative teams, ensure accurate document processing, and maintain high standards in government and insurer contracts.

You will monitor compliance, drive process improvements, and liaise with medical specialists to meet tight turnaround times while supporting management with regular KPI reporting.