Quality Assurance & Administration Supervisor

Medicolegal Express; Melbourne; Hybride; AUD 95 000 - 125 000; Plein temps

Avantages offerts par ce poste

Hands-on supervision

Multi-location teams

Management engagement

Quality impact

Competitive remuneration

Résumé du poste

Medicolegal Express is a clinician-led medico-legal business expanding nationally. We seek a Quality Assurance & Administration Supervisor to oversee dispersed administrative teams, ensure accurate document processing, and maintain high standards in government and insurer contracts.

You will monitor compliance, drive process improvements, and liaise with medical specialists to meet tight turnaround times while supporting management with regular KPI reporting.

Qualifications

• Experience supervising or coordinating administrative teams, including remote staff.
• Exceptional attention to detail and experience managing complex, high-volume documentation.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Confident communicating with internal teams, medical specialists and other stakeholders.
• Experience monitoring service standards, reviewing work and identifying process improvements.

Responsabilités

• Supervise and support administrative teams working remotely and in person across multiple locations.
• Oversee complex document processing and administrative workflows, ensuring accuracy, completeness and consistency.
• Conduct regular quality checks and detailed reviews of administrative work, identifying errors and opportunities for improvement.
• Monitor compliance with government contracts, insurer requirements and other referrer-specific service standards.
• Liaise with medical specialists, manage expectations and proactively follow up on outstanding reports to meet agreed turnaround times.
• Identify potential KPI breaches, operational risks and service delays, escalating issues promptly.
• Monitor team productivity, provide feedback and support consistent performance standards.
• Prepare regular reports for management on quality, contractual compliance, specialist performance and operational KPIs.
• Support improvements to internal procedures, systems and administrative workflows.
• Assist with day-to-day administrative tasks and operational priorities as required.

Connaissances

Team supervision

Attention to detail

Organizational skills

Stakeholder communication

Quality monitoring

MS Office

Document systems

Outils

MS Office

Document management systems

Description du poste

Quality Assurance & Administration Supervisor

Medicolegal Express (MLE) is a high-growth, clinician-led medico-legal business with a network of 300+ specialists across 50+ specialties, supported by our secure MyMLE digital platform.

As we continue to expand nationally across government, insurer and legal sectors, we are seeking an experienced Quality Assurance & Administration Supervisor to oversee administrative workflows, support our teams and maintain consistently high standards of service delivery.

The Role

This is a hands-on supervisory position responsible for overseeing geographically dispersed administrative teams, maintaining high standards of accuracy and document processing, and monitoring compliance with client and government service requirements.

Working closely with management, operational teams and medical specialists, you will ensure administrative processes are followed, deadlines are met and reports are received within agreed KPI timeframes.

Key Responsibilities

• Supervise and support administrative teams working remotely and in person across multiple locations.
• Oversee complex document processing and administrative workflows, ensuring accuracy, completeness and consistency.
• Conduct regular quality checks and detailed reviews of administrative work, identifying errors and opportunities for improvement.
• Monitor compliance with government contracts, insurer requirements and other referrer-specific service standards.
• Liaise with medical specialists, manage expectations and proactively follow up on outstanding reports to meet agreed turnaround times.
• Identify potential KPI breaches, operational risks and service delays, escalating issues promptly.
• Monitor team productivity, provide feedback and support consistent performance standards.
• Prepare regular reports for management on quality, contractual compliance, specialist performance and operational KPIs.
• Support improvements to internal procedures, systems and administrative workflows.
• Assist with day-to-day administrative tasks and operational priorities as required.

About You

• Experience supervising or coordinating administrative teams, including remote staff.
• Exceptional attention to detail and experience managing complex, high-volume documentation.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Confident communicating with internal teams, medical specialists and other stakeholders.
• Experience monitoring service standards, reviewing work and identifying process improvements.
• Proactive, dependable and comfortable maintaining accountability across teams.
• Strong computer skills, including Microsoft Office and digital business systems.
• Experience in healthcare, medico-legal, insurance, legal services or government contracting will be highly regarded.

Why Join MLE?

• Hands-on supervisory role with genuine responsibility and autonomy.
• Opportunity to work with teams across multiple locations.
• Direct engagement with management and medical specialists.
• Opportunity to influence quality standards, operational performance and service delivery.
• Competitive remuneration and professional development opportunities.