Quality and Risk Business Partner

Bolton Clarke; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Career development

Employee Assistance Program

Purchased leave options

Flight centre travel discounts

Job summary

Bolton Clarke is seeking a Quality and Risk Business Partner to support the delivery of safe, high‑quality care across our residential aged care homes. Reporting to the Quality Compliance Manager, you will audit, investigate, analyze and report risks, partnering with clinical teams to strengthen compliance with the Quality Management System and ACQSC/NDIS standards.

This role will contribute to clinical governance and continuous improvement across multiple sites.

Qualifications

• Registered Nurse with current AHPRA registration.
• Experience in clinical governance within aged care or a similar regulated environment.
• Strong analytical, problem‑solving and investigation skills.
• Experience conducting audits, incident reviews or quality assessments.
• Highly developed communication, influencing and stakeholder engagement capability.

Responsibilities

• Conduct internal audits and investigations into incidents, complaints and compliance risks.
• Identify gaps, analyse findings and provide actionable recommendations to improve quality and safety outcomes.
• Partner with operational leaders and home teams to build capability in clinical governance and compliance.
• Support the development and implementation of Plans for Continuous Improvement.
• Monitor risk indicators and identify emerging risks across services.
• Collaborate with internal stakeholders to ensure comprehensive reviews.
• Provide support during ACQSC and NDIS audits, including on-site or remote assistance.
• Maintain up‑to‑date knowledge of regulatory requirements, standards and quality frameworks.

Skills

Clinical governance

Audits & investigations

Analytical skills

Stakeholder engagement

Communication

Problem solving

Regulatory knowledge

Education

Bachelor of Nursing

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

Bolton Clarke is seeking a Quality and Risk Business Partner to support the delivery of safe, high‑quality care across our residential aged care homes.

Reporting to the Quality Compliance Manager, you will play a key role in auditing, investigation, analysis and reporting activities to identify risks and drive continuous improvement. You will partner closely with operational and clinical teams to strengthen compliance with Bolton Clarke's Quality Management System and relevant Aged Care Quality and Safety Commission (ACQSC) and National Disability Insurance Scheme (NDIS) standards.

This is an impactful opportunity to contribute to clinical governance, influence quality outcomes and support homes in delivering person‑centred, compliant and sustainable care.

Key Responsibilities

• Conduct internal audits and investigations into incidents, complaints and compliance risks
• Identify gaps, analyse findings and provide actionable recommendations to improve quality and safety outcomes
• Partner with operational leaders and home teams to build capability in clinical governance and compliance
• Support the development and implementation of Plans for Continuous Improvement
• Monitor risk indicators and identify emerging risks across services
• Collaborate with internal stakeholders to ensure comprehensive reviews
• Provide support during ACQSC and NDIS audits, including on‑site or remote assistance
• Maintain up‑to‑date knowledge of regulatory requirements, standards and quality frameworks

About You

• Registered Nurse with current AHPRA registration
• Demonstrated experience in clinical governance within aged care or a similar regulated environment
• Strong analytical, problem‑solving and investigation skills
• Experience conducting audits, incident reviews or quality assessments
• Highly developed communication, influencing and stakeholder engagement capability
• Ability to translate insights into practical improvement actions
• Sound understanding of Aged Care standards, legislation and compliance frameworks
• Resilient, adaptable and comfortable working across multiple sites and stakeholders

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and always together in all aspects of your work.

• Influence quality, safety and clinical governance outcomes across a large, multi‑site aged care portfolio
• Enjoy a varied role combining audits, investigations, stakeholder engagement and continuous improvement initiatives
• Competitive salary + NFP salary packaging ($15,900 + $2,650 entertainment)
• Career development within a national not‑for‑profit organisation
• Employee Assistance Program for you and your family
• Additional purchased leave options
• Flight Centre Travel Club and private health insurance discounts

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.