Quality and Risk Business Partner

RSL Care RDNS Limited; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Quality and Risk Business Partner to support safe, high-quality care across its aged care homes. You will audit, investigate and analyse to identify risks, then partner with operational and clinical teams to strengthen compliance with quality standards.

This role focuses on driving continuous improvement, preparing for ACQSC and NDIS audits, and maintaining knowledge of evolving regulatory frameworks across multiple sites.

Qualifications

• Registered Nurse with current AHPRA registration.
• Experience in clinical governance within aged care or similar regulated environment.
• Experience conducting audits, incident reviews or quality assessments.
• Strong communication, influencing and stakeholder engagement capability.

Responsibilities

• Conduct internal audits and investigations into incidents, complaints and compliance risks.
• Identify gaps, analyse findings and provide actionable recommendations to improve quality and safety outcomes.
• Partner with operational leaders and home teams to build capability in clinical governance and compliance.
• Support the development and implementation of Plans for Continuous Improvement.
• Monitor risk indicators and identify emerging risks across services.
• Collaborate with internal stakeholders to ensure comprehensive reviews.
• Provide support during ACQSC and NDIS audits, including on-site or remote assistance.
• Maintain up-to-date knowledge of regulatory requirements, standards and quality frameworks.

Skills

Analytical thinking

Problem solving

Stakeholder engagement

Communication

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the role

Bolton Clarke is seeking a Quality and Risk Business Partner to support the delivery of safe, high‑quality care across our residential aged care homes. Reporting to the Quality Compliance Manager, you will play a key role in auditing, investigation, analysis and reporting activities to identify risks and drive continuous improvement. You will partner closely with operational and clinical teams to strengthen compliance with Bolton Clarke's Quality Management System and relevant Aged Care Quality and Safety Commission (ACQSC) and National Disability Insurance Scheme (NDIS) standards. This is an impactful opportunity to contribute to clinical governance, influence quality outcomes and support homes in delivering person‑centred, compliant and sustainable care.

• Conduct internal audits and investigations into incidents, complaints and compliance risks
• Identify gaps, analyse findings and provide actionable recommendations to improve quality and safety outcomes
• Partner with operational leaders and home teams to build capability in clinical governance and compliance
• Support the development and implementation of Plans for Continuous Improvement
• Monitor risk indicators and identify emerging risks across services
• Collaborate with internal stakeholders to ensure comprehensive reviews
• Provide support during ACQSC and NDIS audits, including on‑site or remote assistance
• Maintain up‑to‑date knowledge of regulatory requirements, standards and quality frameworks

About you

Registered Nurse with current AHPRA registration

• Demonstrated experience in clinical governance within aged care or a similar regulated environment
• Strong analytical, problem‑solving and investigation skills
• Experience conducting audits, incident reviews or quality assessments
• Highly developed communication, influencing and stakeholder engagement capability
• Ability to translate insights into practical improvement actions
• Sound understanding of Aged Care standards, legislation and compliance frameworks
• Resilient, adaptable and comfortable working across multiple sites and stakeholders

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and always together in all aspects of your work.

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])