Quality and Continuous Improvement Officer

Domestic Violence Action Centre Inc; Ipswich City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Values-led organisation and inclusive,

Dynamic and supportive team

Above-Award salary and benefits

Job summary

Domestic Violence Action Centre invites applications for a Quality and Continuous Improvement Officer. This role sits in the Business Services team and drives quality, compliance, and continuous improvement across services.

You will lead internal audits, track compliance, handle feedback, and support CAPA and policy development to ensure client care standards are met. You will work with frontline teams to translate data into actionable improvements, contributing to risk management and service

Qualifications

• Analytical thinking and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to work collaboratively with teams and stakeholders.
• Experience or exposure to quality, policy, or compliance processes is desirable.

Responsibilities

• Conduct internal audits and support accreditation readiness.
• Monitor compliance with legislation, standards, and organisational policies.
• Review and report on feedback, complaints, and incidents.
• Maintain and analyse quality indicator data for continuous improvement.
• Contribute to development and implementation of policies and procedures.

Skills

Analytical thinking

Strong communication

Collaborative spirit

Education

Tertiary qualification in Social Sciences/Business/Community Services

Tools

Audit systems

Document control systems

Compliance systems

Job description

Quality and Continuous Improvement Officer

Domestic Violence Action Centre – Ipswich QLD

Join a Values-Led Organisation and Contribute to Organisational excellence

Are you a detail-oriented and systems-savvy professional who thrives on improving processes and ensuring quality outcomes. We're looking for a Quality and Continuous Improvement Officer to join our dynamic team and support the integrity and effectiveness of our services.

If you enjoy working behind the scenes to support frontline teams, love diving into data and compliance, and are passionate about creating sustainable change through quality systems—this could be the role for you.

About the Role

This position sits within the Business Services team and plays a key role in supporting DVAC’s quality, compliance, and continuous improvement efforts.

As the Quality and Continuous Improvement Officer, you’ll lead internal audits, monitor compliance, contribute to incidents and complaints processes, and ongoing service improvements through data analysis, reporting, and project support.

Your role will directly support the development and implementation of quality frameworks and systems that ensure we meet both our regulatory obligations and our high standards of client care.

What We Offer

• The opportunity to work in a values-led organisation that is committed to creating a positive and inclusive work environment
• A dynamic and supportive team environment
• A competitive salary and benefits package with above-Award conditions

Key Responsibilities

• Conduct internal audits and support external accreditation readiness
• Monitor compliance with legislation, standards, and organisational policies
• Review and report on feedback, complaints, and incidents
• Maintain and analyse quality indicator data for continuous improvement
• Contribute to the development and implementation of policies and procedures
• Coordinate Corrective and Preventative Actions (CAPA)
• Support the organisation’s risk and compliance calendar
• Assist with quality reporting, dashboards, and performance tracking
• Deliver training related to quality and compliance processes
• Liaise with internal and external stakeholders to gather insights and support projects

About You

You're an analytical thinker, a strong communicator, and someone who takes pride in building systems that work. You enjoy problem-solving, are naturally curious, and bring a collaborative spirit to everything you do.

To be successful in this role, you will have:

• Previous experience in quality, policy, or compliance roles (preferably in community services, health, or not-for-profit sectors)
• Strong understanding of compliance frameworks such as the Human Services Quality Framework (HSQF)
• Excellent analytical, research, and reporting skills
• High-level verbal and written communication skills
• Strong time management and organisational skills
• Experience using audit, document control, or compliance systems (desirable)
• A tertiary qualification in Social Sciences, Business, Community Services, or a related field (desirable)

Our Organisation

DVAC is committed to creating a safe and inclusive work environment. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that reflects our organisational values.