Quality, Systems & Audit Manager Surrey Hills, Victoria

ONCALL Group Australia Pty Ltd; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

ONCALL | SACARE is recruiting a Quality, Systems & Audit Manager to lead quality, compliance, audit and safeguarding across the organisation. Reporting to the National Manager, you will drive accreditation, risk management and continuous improvement on a national scale.

The role leads a national quality team, collaborates with senior leaders, operational teams and the Board, and shapes policies, incidents handling and safeguarding compliance while embedding a culture of excellence.

Qualifications

• Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or related discipline.
• Experience in a similar quality, audit or compliance leadership role.
• Strong knowledge of NDIS and related regulatory frameworks.
• Experience managing audits, risk management systems and compliance reporting.
• Proven ability to develop, review and implement policies and procedures.
• Experience managing complaints, incidents and safeguarding requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook.
• Ability to influence, engage and work effectively with stakeholders at all levels.

Responsibilities

• Audit, risk and compliance management across operational departments.
• Lead internal audit programs and coordinate external audits.
• Monitor compliance with NDIS, legislative and regulatory requirements.
• Develop and maintain policies, procedures and work instructions.
• Manage risk, incident and complaints reporting frameworks.
• Lead continuous improvement initiatives and report to executives and Board.
• Support Board Audit & Risk Sub-Committee.

Skills

Audit leadership

Stakeholder engagement

Analytical skills

Problem solving

Communication skills

MS Office

Education

Tertiary qualification in Quality/Compliance

Tools

MS Excel

MS Word

MS Outlook

Job description

At ONCALL | SACARE, we're on the path to becoming a nationally recognised leader in disability and community services, empowering people to live their best lives. Our commitment to quality, innovation and person-centred care drives everything we do. Enabled through technology, guided by strong governance and delivered by passionate people, we are committed to continually raising the standard.

We are seeking an experienced and strategic Quality, Systems & Audit Manager to lead our quality, compliance, audit and safeguarding functions across the organisation. This is a unique opportunity to influence organisational excellence, strengthen governance frameworks and drive continuous improvement on a national scale.

About The Role

Reporting to the National Manager - Clinical Governance, Quality & Safeguards, you will be responsible for ensuring organisational compliance with accreditation standards, legislative requirements and regulatory frameworks across all service areas.

Leading a national quality team, you will oversee internal and external audits, risk and incident management, complaints reporting, policy development, workplace health and safety compliance, and continuous improvement initiatives.

This role will work closely with senior leaders, operational teams and key stakeholders to foster a culture of quality, accountability and best practice.

Key Responsibilities

• Audit, Risk & Compliance
• Lead and manage internal audit programs across operational departments
• Coordinate and facilitate external accreditation and compliance audits
• Monitor compliance against NDIS, legislative and regulatory requirements
• Develop, review and maintain policies, procedures and work instructions
• Manage organisational risk, incident and complaints reporting frameworks
• Investigate non-conformances and implement corrective action plans
• Provide detailed quality, compliance and risk reporting to Executive
• Leadership and the Board
• Coordinate and support the Board Audit & Risk Sub-Committee
• Oversee workplace health and safety compliance and monitoring activities
• Quality & Continuous Improvement
• Drive quality improvement initiatives across the organisation
• Monitor accreditation performance and compliance outcomes
• Identify trends, risks and opportunities for organisational improvement
• Develop systems and processes that support quality service delivery
• Champion a culture of continuous improvement and accountability
• Leadership
• Lead, mentor and develop the national quality team
• Build strong relationships across operational and corporate functions
• Support managers and staff through training, coaching and guidance on compliance requirements
• Promote organisational values, safeguarding principles and quality frameworks

About You

You are a highly organised and analytical quality professional who thrives in a complex and fast-paced environment. You have strong audit and compliance expertise, exceptional stakeholder engagement skills and a passion for driving organisational excellence.

You Will Bring

• Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or a related discipline
• Demonstrated experience in a similar quality, audit or compliance leadership role
• Strong knowledge of NDIS and other relevant regulatory and accreditation frameworks
• Experience managing audits, risk management systems and compliance reporting
• Proven ability to develop, review and implement policies and procedures
• Experience managing complaints, incidents and safeguarding requirements
• Strong analytical, problem-solving and decision-making skills
• Excellent written and verbal communication skills
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook
• The ability to influence, engage and work effectively with stakeholders at all levels

Why Join Us?

• Make a meaningful impact in a growing national organisation
• Influence quality and governance outcomes at a strategic level
• Work alongside passionate and experienced leaders
• Drive continuous improvement and operational excellence
• Professional development and career growth opportunities
• Join a values-driven organisation focused on improving lives

Requirements

• Current Driver's Licence
• NDIS Worker Screening Check (or willingness to obtain)
• Relevant qualifications and experience aligned with the role
• Ability to travel as required for audits and operational support