Quality, Systems & Audit Manager

ONCALL Group SA; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

ONCALL Group SA is seeking an experienced Quality, Systems & Audit Manager to lead our quality, compliance, audit and safeguarding functions across the organisation. You will drive accreditation readiness and continuous improvement on a national scale with senior leadership collaboration.

You will oversee internal and external audits, policy development, risk management and safeguarding requirements, ensuring alignment with NDIS and regulatory standards across all service areas.

Qualifications

• Experience leading quality, audit and compliance programs.
• Strong governance and safeguarding knowledge.
• Excellent stakeholder engagement and communication skills.
• Ability to develop, review and implement policies and procedures.
• Proven ability to drive continuous improvement across a national organisation.

Responsibilities

• Lead internal audit programs across operational departments.
• Coordinate and facilitate external accreditation and compliance audits.
• Monitor compliance against regulatory requirements and accreditation standards.
• Develop, review and maintain policies, procedures and work instructions.
• Manage risk, incident and complaints reporting frameworks and investigations.
• Provide detailed quality, compliance and risk reporting to Executive and Board.

Skills

Audit & Compliance Leadership

Stakeholder Engagement

Analytical Thinking

Policy Development

Education

Tertiary qualification in Quality/Compliance/Governance

Tools

Microsoft Excel

Microsoft Word

MS Outlook

Job description

At ONCALL | SACARE, we're on the path to becoming a nationally recognised leader in disability and community services, empowering people to live their best lives. Our commitment to quality, innovation and person-centred care drives everything we do. Enabled through technology, guided by strong governance and delivered by passionate people, we are committed to continually raising the standard.

We are seeking an experienced and strategic Quality, Systems & Audit Manager to lead our quality, compliance, audit and safeguarding functions across the organisation. This is a unique opportunity to influence organisational excellence, strengthen governance frameworks and drive continuous improvement on a national scale.

About the Role

Reporting to the National Manager - Clinical Governance, Quality & Safeguards, you will be responsible for ensuring organisational compliance with accreditation standards, legislative requirements and regulatory frameworks across all service areas.

Leading a national quality team, you will oversee internal and external audits, risk and incident management, complaints reporting, policy development, workplace health and safety compliance, and continuous improvement initiatives.

This role will work closely with senior leaders, operational teams and key stakeholders to foster a culture of quality, accountability and best practice.

Key Responsibilities

• Lead and manage internal audit programs across operational departments
• Coordinate and facilitate external accreditation and compliance audits
• Monitor compliance against NDIS, legislative and regulatory requirements
• Develop, review and maintain policies, procedures and work instructions
• Manage organisational risk, incident and complaints reporting frameworks
• Investigate non-conformances and implement corrective action plans
• Provide detailed quality, compliance and risk reporting to Executive
• Leadership and the Board
• Coordinate and support the Board Audit & Risk Sub-Committee
• Oversee workplace health and safety compliance and monitoring activities
• Quality & Continuous Improvement
• Drive quality improvement initiatives across the organisation
• Monitor accreditation performance and compliance outcomes
• Identify trends, risks and opportunities for organisational improvement
• Develop systems and processes that support quality service delivery
• Champion a culture of continuous improvement and accountability
• Leadership
• Lead, mentor and develop the national quality team
• Build strong relationships across operational and corporate functions
• Support managers and staff through training, coaching and guidance on compliance requirements
• Promote organisational values, safeguarding principles and quality frameworks

About You

You are a highly organised and analytical quality professional who thrives in a complex and fast-paced environment. You have strong audit and compliance expertise, exceptional stakeholder engagement skills and a passion for driving organisational excellence.

You will bring:

• Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or a related discipline
• Demonstrated experience in a similar quality, audit or compliance leadership role
• Strong knowledge of NDIS and other relevant regulatory and accreditation frameworks
• Experience managing audits, risk management systems and compliance reporting
• Proven ability to develop, review and implement policies and procedures
• Experience managing complaints, incidents and safeguarding requirements
• Strong analytical, problem-solving and decision-making skills
• Excellent written and verbal communication skills
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook
• The ability to influence, engage and work effectively with stakeholders at all levels

Why Join Us?

• Make a meaningful impact in a growing national organisation
• Influence quality and governance outcomes at a strategic level
• Work alongside passionate and experienced leaders
• Drive continuous improvement and operational excellence
• Professional development and career growth opportunities
• Join a values-driven organisation focused on improving lives

Requirements

• Current Driver's Licence
• NDIS Worker Screening Check (or willingness to obtain)
• Relevant qualifications and experience aligned with the role
• Ability to travel as required for audits and operational support