Quality & Compliance Improvement Lead

Domestic Violence Action Centre Inc; Ipswich City; Vor Ort; AUD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Values-led organisation and inclusive,

Dynamic and supportive team

Above-Award salary and benefits

Zusammenfassung

Domestic Violence Action Centre invites applications for a Quality and Continuous Improvement Officer. This role sits in the Business Services team and drives quality, compliance, and continuous improvement across services.

You will lead internal audits, track compliance, handle feedback, and support CAPA and policy development to ensure client care standards are met. You will work with frontline teams to translate data into actionable improvements, contributing to risk management and service

Qualifikationen

• Analytical thinking and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to work collaboratively with teams and stakeholders.
• Experience or exposure to quality, policy, or compliance processes is desirable.

Aufgaben

• Conduct internal audits and support accreditation readiness.
• Monitor compliance with legislation, standards, and organisational policies.
• Review and report on feedback, complaints, and incidents.
• Maintain and analyse quality indicator data for continuous improvement.
• Contribute to development and implementation of policies and procedures.

Kenntnisse

Analytical thinking

Strong communication

Collaborative spirit

Ausbildung

Tertiary qualification in Social Sciences/Business/Community Services

Tools

Audit systems

Document control systems

Compliance systems

Jobbeschreibung

Domestic Violence Action Centre invites applications for a Quality and Continuous Improvement Officer. This role sits in the Business Services team and drives quality, compliance, and continuous improvement across services.

You will lead internal audits, track compliance, handle feedback, and support CAPA and policy development to ensure client care standards are met. You will work with frontline teams to translate data into actionable improvements, contributing to risk management and service