Quality, Risk and Compliance Coordinator

DCC Industry Group; Brisbane; On-site; AUD 77,000 - 104,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Professional development opportunities

Job summary

DCC Industry Group is seeking a Quality, Risk and Compliance Coordinator in Queensland. This role leads daily compliance activities, supports a small team of Administrators, and ensures alignment with NDIS, Aged Care and other regulatory standards.

You will develop robust compliance frameworks, prepare governance reports, and drive continuous improvement across services while partnering with regulators and stakeholders for audit readiness.

Qualifications

• Relevant tertiary qualification is desirable.
• Working with Children Check (Blue card) or able to obtain.
• NDIS Worker Screening Check (Yellow card) or able to obtain.
• Satisfactory national police check or able to obtain.
• Satisfactory LCS check outcome.
• Full working rights in Australia.

Responsibilities

• Provide day-to-day leadership, supervision and support to the Quality, Risk and Compliance Administrators, including workload allocation, coaching and performance feedback.
• Coordinate and monitor compliance frameworks across the organisation, ensuring alignment with relevant legislation, regulatory requirements and quality standards.
• Plan and coordinate internal and external audits, including NDIS, HSQF, Aged Care and other regulatory audits, ensuring ongoing audit readiness.
• Oversee compliance documentation, registers and corrective action plans, ensuring accurate records and timely resolution of identified issues.
• Monitor incidents, complaints, compliance breaches and emerging risks, identifying trends and opportunities for continuous improvement.
• Support the development and review of organisational policies, procedures and quality management systems.
• Prepare compliance reports, dashboards and governance updates to support informed decision-making and regulatory oversight.
• Work collaboratively with internal stakeholders, regulators and external auditors to address compliance requirements and drive quality improvements.
• Provide guidance and support to staff and management on compliance obligations, risk management and best practice.
• Support compliance and quality requirements for new and expanding services, ensuring regulatory and accreditation standards are met.

Skills

Leadership

Quality assurance

Risk management

Regulatory compliance

Education

Relevant tertiary qualification

Job description

Quality, Risk and Compliance Coordinator

The Quality, Risk and Compliance Coordinator plays a key role in ensuring the organisation operates in accordance with all relevant legislative, regulatory, and quality standards. Reporting to the Executive Manager - Quality, Risk, Compliance & Learning, the role is responsible for coordinating and monitoring compliance activities across the organisation, with a strong focus on quality assurance, risk management, and continuous improvement. In addition, the Coordinator provides day-to-day leadership and supervision to the Quality, Risk and Compliance Administrators, ensuring consistent, accurate and timely delivery of compliance monitoring, documentation control, audit preparation, reporting and quality improvement activities. This position supports the development, implementation, and maintenance of robust compliance frameworks that align with organisational objectives and regulatory requirements, including but not limited to Child Protection, NDIS, Aged Care, Medicare, and Department of Veterans’ Affairs (DVA) obligations. The Quality, Risk and Compliance Coordinator works collaboratively with internal stakeholders to embed a culture of compliance and quality, supports audit readiness, and ensures that policies, procedures, and operational practices promote safe, effective, and high-quality service delivery. In this role, you will:

Provide day-to-day leadership, supervision and support to the Quality, Risk and Compliance Administrators, including workload allocation, coaching and performance feedback.

Coordinate and monitor compliance frameworks across the organisation, ensuring alignment with relevant legislation, regulatory requirements and quality standards.

Plan and coordinate internal and external audits, including NDIS, HSQF, Aged Care and other regulatory audits, ensuring ongoing audit readiness.

Oversee compliance documentation, registers and corrective action plans, ensuring accurate records and timely resolution of identified issues.

Monitor incidents, complaints, compliance breaches and emerging risks, identifying trends and opportunities for continuous improvement.

Support the development and review of organisational policies, procedures and quality management systems.

Prepare compliance reports, dashboards and governance updates to support informed decision-making and regulatory oversight.

Work collaboratively with internal stakeholders, regulators and external auditors to address compliance requirements and drive quality improvements.

Provide guidance and support to staff and management on compliance obligations, risk management and best practice.

Support compliance and quality requirements for new and expanding services, ensuring regulatory and accreditation standards are met.

Qualifications and Requirements:

• Relevant tertiary qualification is desirable
• Working with Children Check (Blue card) or able to obtain
• NDIS Worker Screening Check (Yellow card) or able to obtain
• Satisfactory national police check or able to obtain
• Satisfactory LCS check outcome
• Full working rights in Australia

What's on Offer:

• Permanent, full-time opportunity with a competitive salary of $90,000 plus superannuation.
• Opportunity to lead and support a small team while contributing to quality, risk and compliance initiatives across a growing, multidisciplinary organisation.
• A varied and meaningful role with the opportunity to influence organisational practices, strengthen compliance frameworks and drive continuous improvement.
• Work collaboratively with leaders and teams across multiple service areas, contributing to safe, high-quality service delivery.
• Access to professional development and training opportunities to further build your skills and expertise.
• Access to our Employee Assistance Program (EAP) to support your health and wellbeing.
• Be part of a values-driven, Indigenous-led organisation committed to making a genuine difference in the communities we support.

About DCC:
At DCC Industry Group, we are committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services that support people across every stage of life.

Through our diverse divisions, including Youth & Communities, Foster and Kinship Care, Allied Health, and Disability Services, we provide compassionate, evidence-based support designed to enhance independence, wellbeing, and long-term outcomes. Our multidisciplinary teams work alongside individuals, families, carers, and communities to create pathways for growth, inclusion, and success.

Guided by our core values of Respect, Justice, Equality, Humility, and Courage, we are passionate about making a lasting difference. We believe every person deserves the opportunity to reach their full potential, and we are dedicated to delivering services that are culturally informed, responsive, and tailored to the unique needs of those we support.

Joining DCC Industry Group means becoming part of an organisation that values innovation, collaboration, and social impact, where your work directly improves lives and strengthens communities across Queensland.

Should you have further questions or require more information, please contact ***********@dccgroup.org.au

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.