Quality Administration Officer

Shepparton Retirement Villages Inc.; Greater Shepparton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging option

Professional development opportunities

Competitive salary + Superannuation

Collaborative workplace culture

Job summary

Shepparton Villages is seeking an Administration Officer to support clinical training programs, track compliance and drive continuous improvement across three sites in the Greater Shepparton area. The role requires handling sensitive information with discretion while maintaining accurate records.

You will partner with the Quality team, manage audits, and support documentation, reporting and policy portals in a fast-paced, supportive environment.

Qualifications

• High level of verbal and written skills, including presenting, minute taking, complaint response and report writing.
• Understanding of current issues facing the aged care industry and the Aged Care Quality & Safety Commission.
• Strong understanding of legislation and standards related to aged care and NDIS services.
• Comprehensive interpersonal skills for clear and accurate communication with internal and external customers.
• Experience using process mapping and quality improvement to support quality management.
• Proficiency with Word, Outlook, Excel and PowerPoint.

Responsibilities

• Maintain quality documentation, registers, records and the policy portal with document control and review dates.
• Coordinate internal audits, including preparation, evidence collection, action tracking and follow-up.
• Support continuous improvement activities, surveys and quality reporting.
• Maintain clinical training, competency and resident vaccination records and coordinate training schedules.
• Prepare agendas, minutes and action registers for quality and infection control meetings.
• Provide administrative support to the Quality team while maintaining confidentiality.

Skills

Verbal & written communication

Aged care legislation understanding

Interpersonal communication

Process mapping & quality improvement

MS Office proficiency

Education

Certificate IV in Health Administration or equivalent

Diploma or higher in related field

Tools

Microsoft Office Suite

Job description

• Administration Officer
• Aged Care
• Fast paced, supported environment

About Us

Shepparton Villages (SRV) is more than a place, it's a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest. We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepparton Villages.

About the Role

Are you a proactive and highly organised professional who enjoys a mix of autonomy and teamwork? The position will track training effectiveness and compliance metrics, fostering a culture of continuous professional development and employee engagement. You will be responsible for the administration requirements relating to clinical training programs to ensure compliance with Aged Care Quality Standards. You’ll thrive in a fast-paced and varied environment, confidently manage competing priorities, anticipate needs and adapt quickly when circumstances change. Strong professionalism and discretion are essential, as the role involves handling sensitive and confidential matters.

Key responsibilities, but not limited to:

• Maintain quality documentation, registers, records and the policy portal, including document control and review dates.
• Coordinate internal audits, including preparation, evidence collection, action tracking and follow-up.
• Support continuous improvement activities, surveys and quality reporting.
• Maintain clinical training, competency and resident vaccination records and coordinate training schedules.
• Prepare agendas, minutes, meeting papers and action registers for quality and infection control meetings.
• Provide administrative support to the Quality team while maintaining confidentiality and accurate records.

Key Selection Criteria

Essential skills and experience

• High level of verbal and written skills, including presenting, minute taking, complaint response, and report writing
• Understanding of current issues facing the aged care industry and the role of the Aged Care Quality & Safety Commission
• Strong understanding of legislation and standards related to Aged Care and NDIS services
• Comprehensive interpersonal skills for clear and accurate communication with internal and external customers
• Experience using process mapping and quality improvement skills to support quality management
• Proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel, and PowerPoint.

Desirable skills

• Certificate IV, Diploma or equivalent qualification in Health Administration, Business Administration, Quality Auditing, Compliance, Aged Care, Community Services or Health Services.
• Familiarity with incident management systems, document control systems, policy portals or quality management systems.
• Experience with accreditation, audit readiness or regulatory reporting in aged care or health services.

Benefits & Culture

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:

• Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
• Professional development opportunities
• Competitive salary plus Superannuation
• A collaborative and supportive workplace culture.

All appointments are subject to a NDIS Worker Screening Check, prior to employment and periodically during employment.

Shepparton Retirement Villages is committed to workplace equity and diversity and encourages applications from candidates with diverse cultural backgrounds.

Applications Close: Wednesday 18th November 2026.