Aged Care Quality & Compliance Admin Officer

Shepparton Retirement Villages Inc.; Greater Shepparton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging option

Professional development opportunities

Competitive salary + Superannuation

Collaborative workplace culture

Job summary

Shepparton Villages is seeking an Administration Officer to support clinical training programs, track compliance and drive continuous improvement across three sites in the Greater Shepparton area. The role requires handling sensitive information with discretion while maintaining accurate records.

You will partner with the Quality team, manage audits, and support documentation, reporting and policy portals in a fast-paced, supportive environment.

Qualifications

• High level of verbal and written skills, including presenting, minute taking, complaint response and report writing.
• Understanding of current issues facing the aged care industry and the Aged Care Quality & Safety Commission.
• Strong understanding of legislation and standards related to aged care and NDIS services.
• Comprehensive interpersonal skills for clear and accurate communication with internal and external customers.
• Experience using process mapping and quality improvement to support quality management.
• Proficiency with Word, Outlook, Excel and PowerPoint.

Responsibilities

• Maintain quality documentation, registers, records and the policy portal with document control and review dates.
• Coordinate internal audits, including preparation, evidence collection, action tracking and follow-up.
• Support continuous improvement activities, surveys and quality reporting.
• Maintain clinical training, competency and resident vaccination records and coordinate training schedules.
• Prepare agendas, minutes and action registers for quality and infection control meetings.
• Provide administrative support to the Quality team while maintaining confidentiality.

Skills

Verbal & written communication

Aged care legislation understanding

Interpersonal communication

Process mapping & quality improvement

MS Office proficiency

Education

Certificate IV in Health Administration or equivalent

Diploma or higher in related field

Tools

Microsoft Office Suite

Job description

Shepparton Villages is seeking an Administration Officer to support clinical training programs, track compliance and drive continuous improvement across three sites in the Greater Shepparton area. The role requires handling sensitive information with discretion while maintaining accurate records.

You will partner with the Quality team, manage audits, and support documentation, reporting and policy portals in a fast-paced, supportive environment.