Service Manager - HVAC

GEG ELMO; Tasmania; On-site; AUD 110,000 - 140,000; Full time

Job summary

Grosvenor Engineering Group in Hobart invites applications for a Service Manager - HVAC to lead a skilled team and drive high-standard service delivery. You will manage day-to-day operations, maintain strong client and supplier relationships, and ensure safety and quality across projects.

The role requires 5+ years in service management with financial accountability, a current driver’s licence, and WHS induction. Join a dynamic ANZ team focused on excellence and customer satisfaction.

Qualifications

• Minimum 5 years’ experience in Service Management with financial responsibility for a service department.
• Current Driver’s Licence.
• WHS General Induction Card.
• Strong commercial and financial acumen with experience managing budgets and financial performance.
• Proven experience leading, coaching and developing technical teams.
• Strong client relationship management skills with the ability to build trusted relationships and resolve issues.
• Excellent planning, organisational and communication skills.
• Strong computer and systems capability, with confidence using relevant software and apps.
• Demonstrated ability to work in a fast-paced environment, adapt to change and drive continuous improvement.

Responsibilities

• Lead and manage a team of HVAC Technicians, providing clear direction, coaching and development.
• Oversee day-to-day delivery of HVAC service operations, ensuring safety and high standards.
• Build and maintain relationships with clients, suppliers and stakeholders as the key contact for the portfolio.
• Manage service workflows, priorities, WIP, quotes, invoicing and budgets for strong outcomes.
• Drive compliance with safety requirements, procedures and quality standards including site audits.
• Monitor performance and identify training opportunities; manage subcontractors and suppliers.
• Proactively identify and resolve operational, customer and commercial issues.
• Contribute to continuous improvement across service delivery processes and customer experience.
• Foster a positive, collaborative, accountable team culture aligned with values.

Skills

Service management

Budget management

Client relationship management

Leadership/coaching

Planning & organisation

Communication skills

IT proficiency

Job description

Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC,Electricaland other systems for our vast range of clients nationally.

As partners to leading property portfolios across Australia & New Zealand, our core technical services acrossHVAC,Fire and Electrical achieve real outcomes and long-term value for clients. Innovation, curiosity, and reliability are at the core of how we do business. At Grosvenor Engineering Group, we believeour people are our most valuable asset. As a successful, growing ANZ business we recognise it is our exceptional team of people who trulymake things happen. Our people hail from all corners of the world with all types of skills and expertise – but we’re all passionate about the same thing – delivering the best!

Due to a continued growth, we’re on the lookout for a top talentService Manager - HVAC to work out of ourHobart office. You’ll build long lasting relationships with our customers by using your skills to diagnose faults and provide solutions!

Job Description

About the Role:

• Lead and manage a team of HVAC Technicians, providing clear direction, coaching and ongoing development.
• Oversee the day-to-day delivery of HVAC service operations, ensuring work is completed safely, efficiently and to a high standard.
• Build and maintain strong relationships with clients, suppliers and key stakeholders, acting as a key point of contact for your portfolio.
• Manage service workflows, priorities, WIP, quotes, invoicing and budgets to achieve strong operational and commercial outcomes.
• Drive compliance with GEG safety requirements, procedures and quality standards, including regular site audits and safety conversations.
• Monitor team performance and capability, identifying training and development opportunities and holding team members accountable.
• Manage subcontractors and suppliers in line with GEG procurement requirements and approved processes.
• Proactively identify and resolve operational, customer and commercial issues.
• Contribute to continuous improvement across service delivery processes, productivity and customer experience.
• Foster a positive, collaborative and accountable team culture aligned with GEG’s values.

Desired Skills and Experience

Skills & Experience:

• Minimum 5 years’ experience in Service Management, with financial responsibility for a service department.
• Current Driver’s Licence.
• WHS General Induction Card.
• Strong commercial and financial acumen, with experience managing budgets and financial performance.
• Proven experience leading, coaching and developing technical teams.
• Strong client relationship management skills, with the ability to build trusted relationships and resolve issues effectively.
• Excellent planning, organisational and communication skills.
• Strong computer and systems capability, with confidence using relevant software and apps.
• Demonstrated ability to work in a fast-paced environment, adapt to change and drive continuous improvement.
• High emotional intelligence, sound judgement and a collaborative leadership style.
• Willingness to travel intrastate as required.

Join Our Team:

If you are a skilled Service Manager - HVAC looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction.