Public Service Frontline Officer: Customer Service (12M)

Rabmconsultancy; Hobart; Ibrido; AUD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Hays Business Support in Hobart is seeking an APS3 Customer Service Officer for a Federal Government agency. The role is a full-time, 12-month temporary assignment in the Hobart CBD, office-based and frontline in-person and phone support.

Responsibilities include delivering professional customer service at the front counter, assisting with enquiries, processing documents, and managing records. Applicants must be Australian citizens and able to obtain Baseline Security Clearance.

Competenze

• Australian citizenship is required.
• Ability to obtain Baseline Security Clearance.
• Experience delivering front-line government services.

Mansioni

• Deliver professional customer service at front counter, concierge and phone lines.
• Conduct customer interviews and assist with enquiries, collections and document services.
• Perform data entry, scanning, records management and general administration.
• Operate printing and document-processing equipment and conduct basic maintenance.

Conoscenze

Customer service

Communication

Problem solving

Empathy

Strumenti

Data entry systems

Descrizione del lavoro

Hays Business Support in Hobart is seeking an APS3 Customer Service Officer for a Federal Government agency. The role is a full-time, 12-month temporary assignment in the Hobart CBD, office-based and frontline in-person and phone support.

Responsibilities include delivering professional customer service at the front counter, assisting with enquiries, processing documents, and managing records. Applicants must be Australian citizens and able to obtain Baseline Security Clearance.