APS3 - Customer Service Officer - Brisbane

Programmed GO; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Job summary

Persol is seeking an APS3 Customer Service Officer in Brisbane to provide administrative, customer service and operational support across a range of tasks and stakeholders. This entry-level federal role offers exposure to government processes, records management and policy guidance in a collaborative team environment.

The position provides the chance to build government experience within a Brisbane-based team, with ongoing professional development and potential contract extensions for the right

Qualifications

• Experience in administration, customer service, data entry or a government environment.
• Strong attention to detail and the ability to manage competing priorities.
• Good written and verbal communication skills.
• Ability to follow policies, procedures and guidelines.

Responsibilities

• Providing professional customer service and responding to enquiries
• Processing information and documentation accurately
• Maintaining records and updating internal systems
• Preparing correspondence and completing general administrative tasks
• Liaising with internal teams and external stakeholders
• Following relevant policies, procedures and guidelines
• Identifying issues and escalating matters where required
• Managing competing priorities and meeting deadlines in a fast-paced government environment

Skills

Administration

Customer service

Data entry

Government environment

Attention to detail

Communication

Job description

APS3 - Customer Service Officer - Brisbane

This is an excellent opportunity for someone with strong administrative, customer service and organisational skills who is looking to build their experience within the Australian Government.

About the Role

As an APS3 Case Officer, you will provide administrative, customer service and operational support while working across a range of tasks and engaging with internal and external stakeholders.

Key responsibilities may include:

• Providing professional customer service and responding to enquiries
• Processing information and documentation accurately
• Maintaining records and updating internal systems
• Preparing correspondence and completing general administrative tasks
• Liaising with internal teams and external stakeholders
• Following relevant policies, procedures and guidelines
• Identifying issues and escalating matters where required
• Managing competing priorities and meeting deadlines in a fast-paced government environment

About You

To be successful, you will ideally have:

• Previous experience in administration, customer service, data entry or a government environment
• Strong attention to detail and the ability to manage competing priorities
• Good written and verbal communication skills
• The ability to follow policies, procedures and guidelines
• Confidence using computer systems and business applications
• A professional, positive and customer-focused approach
• The ability to work independently while contributing effectively to a team
• A reliable and flexible attitude, with a willingness to learn and adapt to changing requirements

Security Requirements

• Australian Citizenship is essential
• Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?

• APS3-level opportunity within the Federal Government
• Brisbane-based role
• Opportunity to gain valuable government experience
• Supportive and professional team environment
• Potential for contract extensions for the right candidates

If you are looking for your next opportunity and have strong administrative, customer service or processing skills, we would love to hear from you!

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

To learn more about life at PERSOL, visit
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