Brisbane: APS3 Government Customer Service Officer

Programmed GO; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Job summary

Persol is seeking an APS3 Customer Service Officer in Brisbane to provide administrative, customer service and operational support across a range of tasks and stakeholders. This entry-level federal role offers exposure to government processes, records management and policy guidance in a collaborative team environment.

The position provides the chance to build government experience within a Brisbane-based team, with ongoing professional development and potential contract extensions for the right

Qualifications

• Experience in administration, customer service, data entry or a government environment.
• Strong attention to detail and the ability to manage competing priorities.
• Good written and verbal communication skills.
• Ability to follow policies, procedures and guidelines.

Responsibilities

• Providing professional customer service and responding to enquiries
• Processing information and documentation accurately
• Maintaining records and updating internal systems
• Preparing correspondence and completing general administrative tasks
• Liaising with internal teams and external stakeholders
• Following relevant policies, procedures and guidelines
• Identifying issues and escalating matters where required
• Managing competing priorities and meeting deadlines in a fast-paced government environment

Skills

Administration

Customer service

Data entry

Government environment

Attention to detail

Communication

Job description

Persol is seeking an APS3 Customer Service Officer in Brisbane to provide administrative, customer service and operational support across a range of tasks and stakeholders. This entry-level federal role offers exposure to government processes, records management and policy guidance in a collaborative team environment.

The position provides the chance to build government experience within a Brisbane-based team, with ongoing professional development and potential contract extensions for the right