APS3 Customer Service Officer

Rabmconsultancy; Hobart; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Hays Business Support in Hobart is seeking an APS3 Customer Service Officer for a Federal Government agency. The role is a full-time, 12-month temporary assignment in the Hobart CBD, office-based and frontline in-person and phone support.

Responsibilities include delivering professional customer service at the front counter, assisting with enquiries, processing documents, and managing records. Applicants must be Australian citizens and able to obtain Baseline Security Clearance.

Qualifications

• Australian citizenship is required.
• Ability to obtain Baseline Security Clearance.
• Experience delivering front-line government services.

Responsibilities

• Deliver professional customer service at front counter, concierge and phone lines.
• Conduct customer interviews and assist with enquiries, collections and document services.
• Perform data entry, scanning, records management and general administration.
• Operate printing and document-processing equipment and conduct basic maintenance.

Skills

Customer service

Communication

Problem solving

Empathy

Tools

Data entry systems

Job description

#### APS3 Customer Service OfficerHobart, TAS 7000Full Time#### Job descriptionTemporary, full-time opportunity, right in the heart of the Hobart CBD. Your new company Hays Business Support are currently seeking an APS3 Customer Service Officer for a Federal Government agency that supports eligible citizens with international travel documentation. This is an exciting opportunity to join a collaborative team and deliver exceptional front-of-house customer service to the public. The role will require full-time hours, be office-based, and be offered as a maximum 12-month temporary contract. Your new role Assignment Length: Up to 12 monthsLocation: Hobart CBDDuties:Deliver professional customer service across front counter, concierge and phone enquiries;Conduct customer interviews and assist with enquiries, collections and document services;Complete quality assurance checks and securely managing official documents and controlled inventory;Operate specialised printing and document-processing equipment, including basic maintenance and stocktakes;Complete accurate data entry, scanning, records management and general administration; andManage workloads independently while working collaboratively to achieve operational targets.All applicants MUST be an Australian citizen AND have the ability to obtain a Baseline Security Clearance.What you'll need to succeed The successful candidate will have strong customer service experience, ideally within public-facing government services. You'll be a confident communicator who can manage complex enquiries and challenging customer interactions while following departmental policies and procedures.You'll also demonstrate:Strong customer service skills, with empathy and emotional intelligence;Confident communication and problem-solving skills, with sound judgement and risk awareness;Resilience and professionalism when managing complex or challenging customer interactions;Flexibility and adaptability to manage changing priorities and competing deadlines;Strong attention to confidentiality, accuracy and departmental policies and procedures; andConfidence using business systems and technology, with the ability to work independently and as part of a team.What you'll get in return You'll receive an attractive hourly rate, the opportunity to further your skills and knowledge of customer service, and to join an agency that supports the Australian community. What you need to do now If this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or Please click here to apply.