Protective Services Supervisor

Queensland Health; Gold Coast City; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

12.75% super

Leave loading 17.5%

Salary packaging

Modern facilities

Diverse work culture

Flexible work options

Job summary

Gold Coast Health is seeking a Protective Services Supervisor to lead a team of Security Officers, ensuring professional standards and a patient-focused security service.

This permanent, full-time role offers a base salary of AU$78,007 to AU$85,320 per year, plus 12.75% super and 17.5% leave loading, with flexible work options and career development opportunities.

Qualifications

• Vaccination evidence and health screening may be required.
• Criminal history screening will be required for new employees.

Responsibilities

• Supervise and motivate a team of security officers to maintain professional standards.
• Facilitate training for security officers in security processes.
• Ensure shift security incidents are reported for trends analysis by senior management.
• Undertake performance appraisal and development of subordinate staff.
• Assist with emergency responses as directed.

Skills

Team leadership

Motivation

Security processes

Performance appraisal

Education

Security Officer License (desirable)

Tools

Security and Risk Management

Training and Evaluation

Frontline Management

Job description

This role involves coordinating, leading and providing motivation to a team of Security Officers in the provision of a professional patient focused security service, ensuring that professional standards are maintained.

The Role

An opportunity has become available for a Protective Services Supervisor to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Supervise, work with and motivate a team of security officer ensuring that professional standards are maintained
• Facilitate training for Security Officers in security processes
• Ensure all shift security incidents are reported to enable reporting of adverse trends to senior management
• Undertake the performance appraisal and development of subordinate staff
• Assist with emergency responses as directed

About you

To be successful in this position you will require:

• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)
• While not mandatory, possession of a current Security Officer License under the Security Providers Act and/or completion of the following courses/programs would be well regarded: Queensland Health Certificate Level III Aggressive Behaviour Management Course and/or Certificate IV training programs: Security and Risk Management, Training and Evaluation and Frontline Management.
• Flexible work options
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• 12.75% super
• 17.5% leave loading
• Permanent full time
• Base salary ranging from $78,007 - $85,320 per annum

About Us

Operational Support Services supports the delivery of non-clinical services within the Gold Coast Hospital and Health Service under the departments of: Facilities and Security Operations, Business Operations and Environmental Services. These departments focus on efficient support operations, through best practice, whilst satisfying legal and safety requirements as well as meeting productivity and efficiency standards across the businesses and facilities of the Gold Coast Hospital and Health Service.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC694193