Protective Services Supervisor

Queensland Government; Gold Coast City; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Career development

Salary packaging

Modern facilities

Diverse work culture

12.75% super

Job summary

Gold Coast Health is seeking a Protective Services Supervisor to lead a security team at the Gold Coast health facilities. The role focuses on maintaining high professional standards while guiding security officers and coordinating responses to incidents.

You will mentor staff, oversee performance appraisals, and support emergency response activities as required. The position is full-time and located on the Gold Coast campus.

Qualifications

• Experience supervising Security Officers and maintaining professional standards.
• Ability to facilitate training and develop subordinate staff.
• Experience reporting security incidents and identifying adverse trends for senior management.
• Knowledge of emergency response procedures and safety regulations.

Responsibilities

• Supervise, work with and motivate a team of security officers.
• Facilitate training for Security Officers in security processes.
• Ensure all shift security incidents are reported and trends are reported to management.
• Undertake performance appraisal and development of subordinate staff.
• Assist with emergency responses as directed.

Skills

Team supervision

Leadership

Training delivery

Emergency response

Compliance & reporting

Education

Certificate IV Security & Risk Management

Queensland Health Certificate Level III Aggressive Behaviour Management

Tools

Security Officer License

Job description

The RoleAn opportunity has become available for a Protective Services Supervisor to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You willSupervise, work with and motivate a team of security officer ensuring that professional standards are maintainedFacilitate training for Security Officers in security processesEnsure all shift security incidents are reported to enable reporting of adverse trends to senior managementUndertake the performance appraisal and development of subordinate staffAssist with emergency responses as directedAbout youTo be successful in this position you will require:Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis BTuberculosis screening, to identify if the tuberculosis vaccination may be requiredDeclaration of serious discipline history must be disclosedCriminal History Screening will be required for new employees (GCH will cover cost)While not mandatory, possession of a current Security Officer License under the Security Providers Act and/or completion of the following courses/programs would be well regarded: Queensland Health Certificate Level III Aggressive Behaviour Management Course and/or Certificate IV training programs: Security and Risk Management, Training and Evaluation and Frontline Management.BenefitsFlexible work optionsCareer DevelopmentSalary PackagingModern FacilitiesDiverse Work CultureResearch Opportunities12.75% super17.5% leave loadingSalaryPermanent full timeBase salary ranging from $78,007 - $85,320 per annumAbout UsOperational Support Services supports the delivery of non-clinical services within the Gold Coast Hospital and Health Service under the departments of: Facilities and Security Operations, Business Operations and Environmental Services. These departments focus on efficient support operations, through best practice, whilst satisfying legal and safety requirements as well as meeting productivity and efficiency standards across the businesses and facilities of the Gold Coast Hospital and Health Service.About Gold Coast HealthNationally and internationally recognised location for innovative medical research and health careAnnual operating budget exceeding $1.5 billionMore than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health PrecinctsSecondary and tertiary health services across more than 20 facilitiesOpportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyleA workplace culture that encourages people to bring their whole selves to work so that they can perform at their bestCommitted to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belongHow to ApplyClick APPLY to submit your application by Friday, 16 October 2026Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.Job Ad reference: GC694193Please note: no third-party applications will be acceptedThis work is licensed under a Creative Commons Attribution 3.0 Australia License.