Protective Services Officer

Mater Group; Brisbane; Hybrid; AUD 49,000 - 52,000; Part time

Benefits offered by this job

Not-for-profit salary packaging up to

Access to staff benefits

Job summary

Mater Health Services in South Brisbane seeks a Protective Services Officer for a part-time permanent role (36 hours/week). You will patrol hospital grounds, monitor CCTV and alarms, and respond to security incidents to safeguard people and property.

The role involves assisting with helicopter medical retrievals, liaising with staff and visitors, and enforcing safety protocols across the Mater campus. Not-for-profit benefits apply.

Qualifications

• Must hold a Security Licence, Class 1-Security Officer (Unarmed).
• Certificate 2 or 3 in Security Guarding or Operations.
• Fire Safety Advisor Licence (preferred).
• Experience in Fire Safety/Security Services is an advantage.
• Open Drivers Licence.

Responsibilities

• Patrol hospital grounds and campus across South Brisbane.
• Report Fire Safety, Security hazards or breaches.
• Assist with compliance inspections of buildings and firefighting equipment.
• Assist with helicopter medical retrievals when necessary.
• Provide information and assistance to staff, visitors and contractors.
• Operate and monitor Security Access Control System, CCTV, alarms and fire alarms.
• Control parking and traffic movement on site.
• Provide assistance during emergencies and respond to alarms.

Skills

Customer service

Communication

Teamwork

De-escalation

Discretion

Education

Security Licence Class 1 (Unarmed)

Certificate II in Security Guarding

Certificate III in Security Operations

Open Drivers Licence

Job description

About the role

Mater is seeking a Protective Services Officer to join our team in South Brisbane. This is a part-time permanent position – 36 hours per week.

As a Protective Services Officer, you will be responsible for high level safety and security across the Mater Hospitalsto ensure the safety of all persons and property by patrolling campus grounds and ancillary buildings and undertaking appropriate action as per relevant guidelines and protocols in the event of a security breach.

Salary range: $35.74 - $37.46 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 + access to many staff benefits!

What you’ll be doing

You will play an integral role in:

• Reporting Fire Safety Security hazards or breaches
• Conducting patrols of the hospitals and campus grounds
• Assisting with compliance inspections of buildings and firefighting equipment
• Assisting with helicopter medical retrievals when necessary
• Providing information and assistance to staff, visitors and service contractors
• Operating and maintaining the Security Access Control System, monitoring CCTV systems, Security Alarms and Fire Alarms
• The control and regulation of parking and traffic movement
• Providing assistance as directed during an emergency
• Responding to alarms and calls for assistance

About you

Your knowledge, skills and abilities should include:

• Knowledge of legislation related to the industry, or the ability to rapidly acquire such knowledge
• Proven ability to work with minimal supervision exercising discretion
• Demonstrated high level of customer service when liaising with staff andgeneral public and excellent oral and written communication skills
• Proven ability to function as an active member of a team
• Demonstrated experience with management and de-escalation of potentially heightened or aggressive situations

Mandatory qualifications:

• Must hold a Security Licence, Class 1-Security Officer (Unarmed)
• A Certificate 2 or 3 in Security Guarding or Operations
• Fire Safety Advisor Licence (preferred)
• Previous experience in the delivery of Fire Safety/Security Services is an advantage
• Experience in dealing with the general public in “Service” related aspects
• Hold an Open Drivers Licence

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications

Applications close Monday 16th of November 2026

Direct applications only – we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.